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Academic Advisor

Job Information
Author ahnationtalk
Date March 18, 2019
Deadline Open
Type Full Time
Company Wilfrid Laurier University
Location Brantford, ON
Category Admin / Office
Client Wilfrid Laurier University
Contact Information
Apply Now!

Posting ID : 10241
Apply By : 3/26/2019
Position Title : Academic Advisor
Department : Academic Advising, Brantford
Job Type : Full-time, Limited Term
Campus : Brantford
Reports To : Manager, Educational Advising
Position Summary : Wilfrid Laurier University is a leading multi-campus, university known for

academic excellence and a culture that inspires lives of leadership and purpose. Laurier has a distinct commitment to teaching, research, experiential learning, sustainability and scholarship, which combine to address critical challenges in society, business, the economy and the environment – globally and in the communities we serve. At Laurier’s heart is its strong student focus, which results in exceptional levels of student satisfaction and a deep sense of community that lives on through the university’s highly engaged alumni.

Laurier takes pride in building meaningful relationships with colleagues and students. The Laurier community supports one another, encourages collaboration and teamwork and respects work/life balance, all while recognizing the importance of a challenging, rewarding and inspiring career. Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well as locations in Kitchener and Toronto.

Diversity is one of Laurier’s core values. The university is committed to providing an inclusive workplace and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier’s Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.

We currently have an opportunity to join the Laurier community as an Academic Advisor.

The Academic Advisor works under the direction of the Manager: Educational Advising. The principal responsibility of Academic Advisor is co-ordinating and providing academic information and guidance to students at the Brantford campus. The Academic Advisor is responsible for collaborating on academic processes at the Brantford campus.

The advisor corresponds with staff at all Laurier campuses and institutional partners regarding student academic issues. The academic advisor must operate with thorough knowledge of University regulations and their application to the programs at the Brantford Campus. They must work with a high level of accuracy. The advisor will often see students during periods of personal crisis, and must provide prompt, sympathetic and appropriate academic counsel.

The Academic Advisor supports the academic success of the students at the Brantford Campus in collaboration with the Faculty of Liberal Arts, Faculty of Human and Social Sciences, Faculty of Social Work, and the Lazaridis School of Business and Economics, as well as other departments as required including Admissions, Records, Recruitment, Service Laurier, Laurier International, Learning Services, Wellness, and other areas as needed.

This position requires evening and weekend hours, in addition to flexibility with lunch scheduling.

Accountabilities : Academic Administration
  • Consults routinely with the Academic Advising team, the Registrar’s Office, Student Affairs and institutional partners as needed for the purposes of information exchange and problem solving.
  • Develop resources for students, including planning sessions, developing and approving promotional material, preparing proposals for funding, delivering relevant sessions and hosting webinars.
  • Under the supervision of the Manager: Educational Advising, reviews and updates the Academic Advising section of the website.
  • Administer the progression and graduation determinations for the students at the Brantford campus, including, calculating GPA, making recommendations regarding special accommodations, proposing solutions and program changes, and determining eligibility of relevant student graduation requirements.
  • Collects, organizes and analyzes data on enrolment and student performance.
  • Thoroughly document all student engagement and communications, ensuring an accurate and up to date student file at all times.

Academic Success

  • Provides guidance and information to current and incoming students in all programs at Laurier Brantford, including degree requirements, and relevant regulations and procedures in relation to their academic success.
  • Refers with recommendations, permissions and other materials requiring a Dean, Chair or Program Coordinator’s signature as appropriate and communicates decisions to the Registrar’s Office.
  • Assesses student needs during periods of personal and academic crisis and provides procedural guidance on petitions, withdrawal from the University and other academic issues as well as making recommendations regarding student success plans.
  • Assist students in the use of MyDegree, an online educational planning tool. Identify potential errors with MyDegree and ensure prompt resolution.
  • Investigate and resolve complex student issues, evaluate requests for student academic concession and provide appropriate advice, action and follow-up.
  • Assist students with class scheduling (adds, drops, and withdraws) and provide guidance with enrollment related issues (pre-requisites, holds, restrictions, etc…).
  • Provide proactive engagement through student success campaigns to targeted student populations, leveraging data-driven and holistic interventions.


  • Assists with the registration process for Brantford students including approving registration documents, responding to in-person, email and telephone inquiries from students regarding course registration and following-up with appropriate department to ensure student issues are resolved.
  • Assist in the development of transition and retention programming for new and returning students.
  • Develops and delivers programming for Headstart Orientation, including on campus and web events.
  • Recruit prospective students through participation in on and off campus recruitment initiatives, including open houses, webinars and University Fair.

Continuous Improvement

  • Maintain current knowledge of Academic Advising standards and best practices by attending and presenting at conferences and workshops.
  • Maintain membership in Academic Advising organizations.
  • Other activities/responsibilities as assigned by the Manager: Educational Advising, in the support of the function of Academic Advising, including representation on committees, providing input to university publications, conducting research, attending conferences, workshops, promotional events, etc.
  • Evaluate and make strategic recommendations for areas of potential improvement and growth in Academic Advising and develop changes and policies to suit.
  • Proactively identify and inform the Manager, Educational Advising of potential improvements related to curriculum, course offerings, course filters, MyDegree, etc…
Qualifications :
  • Minimum bachelor’s degree from a post-secondary institution plus
  • two (2) years previous experience providing academic guidance in a post-secondary environment.
  • Demonstrated comprehensive understanding of academic programs, procedures and policies at the undergraduate level.
  • Demonstrated skill and interest in providing academic advice and effective advising skills.
  • Demonstrated sensitivity and discretion in interacting with the internal/external community.
  • Proven ability to identify problems and to deal with difficult situations by probing for information, analyzing complex situations and providing solutions.
  • Proven ability to respond quickly and decisively in a crisis situation in a calm and reasonable manner.
  • Excellent verbal communication skills including the ability to handle a wide range of queries and problems with discretion, compassion and firmness as required.
  • Proven experience as a team player and leader.
  • Detail-oriented and a high degree of accuracy in the performance of all tasks
  • Exceptional customer service skills.
  • Demonstrated initiative, ability to work independently and under pressure.
  • Excellent technical skills.
  • An understanding of the course offerings, strengths and academic culture of the programs at the Brantford Campus.
  • Highly organized and adaptable to changing situations despite time pressures.
  • Ability to present a professional image of the Campus.
  • Dedication to the job including the ability to manage shifting priorities and new initiatives.
  • The ability to travel between campuses


Grade : BR-G
Salary : $58,199 – $72,749
Salary Notes : This is a full-time, limited term position until July 31, 2020. The anticipated start date for this position is April 30, 2019.
Please Note : Please submit a cover letter and resume.

Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier’s Employee Success Factors. 

Diversity and creating a culture of inclusion is a key pillar of Wilfrid Laurier University’s Strategic Academic Plan and is one of Laurier’s core values. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any sexual identities and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives at Candidates from other equity seeking groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Employment Equity and Accessibility at We have strived to make our application process accessible however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources at 519-884-1970 ext.2007 or


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