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Branch Manager

Job Information
Author pmnationtalk
Date February 18, 2020
Type Full Time
Company Ontario Native Women’s Association
Location Hamilton, ON
Category Research / Development
Client Ontario Native Women’s Association
Contact Information
Apply Now!


Branch Manager

Community Services Department

Toronto / Hamilton, Ontario

POSITION SUMMARY: The Ontario Native Women’s Association is currently accepting applications for a full time position of Branch Manager in Toronto or Hamilton.

The Branch Manager will lead, coach and support a group of employees within various programs while ensuring ONWA’s vision, mandate, objectives and Community Member deliverables are met and aligned with ONWA’s Strategic Plan.

The Branch Manager is responsible for ensuring all programs they oversee are implemented and managed according to the program standards and guidelines and work to facilitate achievement of the agreed program deliverables, to ensure that the branch office is a safe space for Indigenous Women, their families, and the community. The Branch Manager will manage, support and work in collaboration with all portfolios that work in the Branch with the understanding that there is the potential of growth or change at each site.


  • A degree or diploma related to Indigenous Learning or Social Work with a minimum of five (5) years’ experience in a Supervisory or Management role.
  • Minimum three (3) years previous work experience in supporting and advocating for Indigenous women and families.
  • Demonstrated administrative management with the ability to supervise.
  • Knowledge and experience with Indigenous culture, traditions, ceremony and connecting Community Members to cultural practices that can be used in supporting Community Members.
  • In-depth understanding of psychological, social and cognitive developmental concepts and applications.
  • Awareness of the recent, historical, and intergenerational trauma that Indigenous women and their families may have experienced, including the psychological, neurological, physiological, social and spiritual impact of trauma.
  • Expertise understanding of the principles of cultural trauma-informed care and wise practices.
  • Strong understanding of using a gendered-based lens from an integrated feminist, anti-racist, anti-oppression perspective.
  • Proven work experience in managing crisis support and ability to mediate conflict.
  • Strong working knowledge of judicial systems that affect Indigenous Women and knowledge of justice system navigation to support Indigenous Women such as Gladue principals and bail court processes
  • Experience using community member centered approaches; mentoring team members and staff to follow this model of care.
  • Thorough knowledge and experience managing case management and a range of counselling techniques, skills and models.
  • Demonstrated experience managing a variety of contribution agreements and successful proposal writing skills.
  • Experience with program budgets, cash flows and projected expenses, and project financial management.
  • Willing to work flexible hours and on-call as needed to provide ongoing support and services to branch office(s).
  • Knowledge and working understanding of Not-For Profit Organizations.
  • Demonstrated organizational, time management and presentation / facilitation skills with the ability to follow through on assigned duties independently within strict deadlines.
  • Knowledge and experience with program development and implementation.
  • Thorough knowledge of other service agencies with proven ability to build and maintain, strong and healthy relationship.
  • Excellent networking skills, and the ability to establish and maintain these connections and partnerships.
  • Excellent written and oral communications, with emphasis on keen listening and ability to effectively interpret verbal communications and needs of prospective Community Members.
  • Excellent working knowledge of Microsoft Office; competency working with other databases.
  • Knowledge and understanding of current issues facing Indigenous Women and their families.
  • Ability to travel.
  • Ability to speak an Indigenous Language is considered an asset.
  • Current vulnerable sector criminal records check. Valid 1st Aid/CPR.
  • Class “G” license, 2 million liability insurance, and access to a reliable vehicle.
  • Must have a cell phone.
  • Must be dependable, able to follow instructions, respond to management direction and be able to improve performance through management feedback.


  • Inter-cultural Competency Informed – Understands to incorporate a personal responsibility to increase sensitivity, awareness and implementation of ONWA’s cultural teachings and organizational practices in both professional conduct and work related deliverables.
  • Indigenous Gender-Based Analysis Informed – Understands to incorporate an intersectional approach to gender, race and discrimination and subsequent intergenerational impacts affecting Indigenous women and their families.
  • Trauma-Based Practice Informed – Understands to incorporate a trauma-informed approach to recognize and respond to all forms of trauma and the necessity of supporting Indigenous women in a culture of tradition and safety in her healing journey.
  • She is Wise Leadership Informed – Understands to incorporate the Four Agreements within daily responsibilities and combined with ONWA’s cultural teachings contribute to the empowerment and leadership of Indigenous women within their communities.


  • To provide direct assistance to Staff to increase and maintain capacity and competence in service delivery, program administration and reporting, including:
  1. To review monthly activity reporting – implement monitoring procedures
  2. To recruit / hire / evaluate staff at each site in accordance to the Policy and Procedures of the Ontario Native Women’s Association (ONWA).
  • Responsible for managing Community Member service delivery, direction, and supervision as required for all programs.
  • Develop and implement reporting templates, such as Community Member statistics, program statistics program data and work plans.
  • Conduct site visits and supervision of offsite locations. Support and mentor staff to ensure effective service delivery.
  • Develop and prepare yearly program proposals for ongoing continued funding of programs.
  • Host program planning meetings to manage the ongoing workshops, program, and assign staff related tasks.
  • Contribute and develop the site, staff and programs to ensure consistency across all programs and services.
  • Prepare and submit all funding reporting requirements.
  • Expend, review and analyze the program budgets and financials based on the program’s objectives and mandate. Monitor cash flows and projected expenses.
  • Write the ONWA’s Annual Report based on the program’s deliverables.
  • Develop and implement new program initiatives that promote Indigenous culture and traditions. Evaluate program to ensure delivery is aligned with ONWA’s strategic plan, vision, mandate and objectives.
  • Implement ONWA initiatives with all programs across the province.
  • Coordinate and manage the front-line training initiatives.
  • Monitor employees for adherence to the ONWA policies and procedures. (supervision, probationary and performance appraisals)
  • Directly supervise and manage employees within the identified programs and branches.
  • Work directly with Operations to ensure office is functionable and operates to meet the needs of the staff and community this include office set up and ongoing maintenance.
  • Ensure the Branch office is a safe space for Indigenous women, their families and the community
  • All other duties assigned.


  • Complete monthly reports and submit to Director when required/requested.
  • Complete quarterly reports on or before the requested due date, and submit to Director of Community Services in timely manner for review.
  • Complete reports to funders as required.
  • Complete and attend supervisions with Director of Community Services on a regular basis.
  • Other reports or admin as assigned.


  • Promote the program in a professional manner at all times within the community.
  • To adhere to professionalism in representing the organization at all times and maintain good communications.


  • Adhere to Policies and Procedures as set by the ONWA.
  • Representation on committees as required for the enhancement and benefits of ONWA’s programs.
  • To network and promote ONWA and all ONWA related programs. Maintain good communication.
  • Maintain professionalism at all times.
  • The completion of functions outlined in the description and the achievement of goals set to a high level.
  • Attendance and conduct at work according to the requirements of the Association’s Personnel Policy.
  • Adherence to the Code of Ethics, and positive relationship building.


To execute duties and responsibilities outlined in this job description.


The Branch Manager will be directly accountable to Director of Community Services for the proper completion of the functions outlined in the job description.

Applicants are asked to apply in confidence through our website (

Indigenous Women are particularly encouraged to apply.

Only those applicants granted an interview will be contacted.

A job description is available upon request.

We welcome applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

ONWA offers a very competitive compensation package including full benefits,

generous vacation allowance and savings plan.

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