Business Application Support Specialist (Digital Asset Library)
Job Classification Title
BUSINESS APPLICATION SUPPORT SPECIALIST
Job ID #
City Clerk’s Office
Corporate Information Management Services
ARCHIVES & RECORDS CENTRE,255 SPADINA RD
Information & Technology
$35.61 – $39.00 / Hour
Hours of Work (bi-weekly)
Monday to Friday, 35 Hours per Week
Number of Positions Open
Please note: The salary/rate reflects 2017 rates
Reporting to the City Archivist, this position delivers services in support of the Digital Asset Library (DAL) program. Position responsibilities for DAL programming include provision of front line customer service to staff, auditing metadata for compliance with standards such as privacy and copyright, liaising with software vendor, and co-ordinating installation of software patches and new releases with IT.
Provides business application support and IT related support for City Clerk’s Office specific applications.
Writes reports. Documents and maintains business processes for related systems in the City Clerk’s Office (i.e. Free Flow Web Portal, Avanti MIS, Digital Asset Library (DAL). Recommends innovative solutions when outlining potential for process efficiencies.
Develops training material and delivers training to staff on the use of technology and various aspects of business process and procedures relating to City Clerk’s Office Business Applications.
Provides assessment, analysis and evaluation of business processes and technology for resolution related to online ordering and MIS enquiries and system related issues.
Liaises and coordinates with external vendors to resolve technical issues.
Collaborates with City Clerk’s Office IT, to resolve issues and/ or escalates the issue to the appropriate Corporate I&T technical groups.
Coordinates and Maintains the Corporate Tracking System (HP Service Manager) for all Business System related inquiries, including 2nd Tier support for all City users. Ensures follow up and completion of assigned tickets.
Provides 3rd Tier escalation from the Corporate Tracking System (HP Service Manager) to other business groups in the City Clerk’s Office.
Follows up on the status of inquiries that have been escalated.
Analyzes, updates existing versions and tests new releases and upgrades in the business application software.
Provides guidance and expertise to other staff.
Creates updates and distributes reference information to system users on software and/or procedure changes.
Your application must describe your qualifications as they relate to:
Knowledge and experience in management of digital assets, content management, records management and/or database systems.
Extensive experience using corporate desktop computer software. Products including MS Office, i.e. Excel, Word, PowerPoint, electronic mail and Adobe Creative Suite.
Experience in a customer service environment with excellent interpersonal skills and the ability to maintain effective relationships with City staff and team members.
Experience applying corporate standards using time management skills to effectively review large volumes of content with attention to detail.
Experience developing and delivering training on complex business systems.
Experience providing support with business specific computer applications.
Experience developing business documentation for end users.
A university degree in Information Science or equivalent combination of related education and experience required.
Ability to assist staff in using software and metadata standards, as well as the ability to link user responsibilities to program benefits and the participating unit’s goals.
You must also have:
Strong organizational skills with the ability to prioritize projects, handle multiple tasks concurrently and meet deadlines.
Demonstrated project management skills and experience as well as strong conceptual, analytical and problem solving skills.
Demonstrated ability to effectively work with both technical and non-technical colleagues, system vendors and staff in client divisions.
Familiarity with government legislation in the area of privacy (MFIPPA) and copyright.
Proven ability and commitment to working independently, yet collaboratively and pan-institutionally.
Highly developed communication (oral and written) and interpersonal skills.
Ability to establish effective working relationships with employees, client divisions and/or external agencies.
Demonstrated ability to work with minimum supervision.
Ability to produce statistical data and reports.
Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set-up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.
The City of Toronto is committed to fostering a positive and progressive workforce that is representative of the citizens we serve. We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the City of Toronto’s Accommodation Policy, a request for accommodation will be accepted as part of the City’s hiring process.
If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.
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