Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as a Counsellor within our Long-Term Care Homes and Services Division.
NOTE TO CURRENT CITY OF TORONTO LOCAL 79 PART-TIME EMPLOYEES: If you are a current City of Toronto Local 79 part-time employee, you must indicate that you are a “Current Part-time employee” in the “Custom Information” section of your on-line application form, and provide your “Employee Number” in order to be considered for this job opportunity.
- Processes applications/referrals from clients
- Conducts assessments of clients’ needs, problems and qualifications for service/assistance
- Obtains required information from clients, next-of-kin, consults/collaborates with doctors, other team members, agencies, etc., as necessary and completes appropriate documentation
- Provides crisis intervention, e.g. emergency situations, etc.
- Determines, develops and recommends courses of action based on legislation, divisional policies and procedures, and the evaluation of functional abilities, degree of urgency, finances, etc.
- Counsels the individual and/or families as to the best alternatives and/or course of action
- Assists with or coordinates referrals, provides adjustment/support to new situations through additional counselling, observation and evaluation
- Provides therapeutic counselling to clients/families re: behaviour, attitude, environment or to provide ongoing support
- Advocates on behalf of individuals and/or clients
- Refers individuals and/or clients to internal/external programs, services and agencies to complement, or in place of, City services
- Coordinates referrals for admission to outside agencies, purchased services and City services by preparing forms, writing reports, presenting clients’ cases to admission boards and informing involved staff of information necessary for them to prepare for admission (e.g. ensuring accommodations are prepared etc.)
- Monitors individuals’ and/or families’ progress by additional visits, counselling, discussing any change in status, needs, etc.
- Liaises with agencies involved (re: clients’ attendance, suitability, problems, etc.)
- Modifies action plan, as required
- Writes reports and prepares correspondence and maintains case documentation
- Documents all information, occurrences, etc., and prepares statistics related to case histories
- Maintains records, charts, clinical reports, files, waiting list, etc.
- Participates in program/design evaluation (e.g. recommendations for: implementation/adaptation/revision/standardization of policies/procedures/workplans; purchase of service from new agencies, etc.)
- Participates in case conference meetings to review individuals’ and/or families’ goals, outstanding needs, program suitability, develop resident careplans, identify expected outcomes
- Develops and conducts group sessions
- Develops objectives and appropriate evaluations of the impact of each session on the client’s behaviour, status, etc.
- Distributes materials, information, etc., as required
- Consults and coordinates client progress with other appropriate staff
- Works as part of a larger team to identify client needs and assist the client in accessing appropriate programs and services
- Maintains a high level of familiarity with applicable legislation and standards
- Assists clients in developing a plan of action
- Plans and implements the initial client assessment, case plan, case plan evaluation, discharge and follow up
Your application must describe your qualifications as they relate to:
- Must be currently registered under the Social Work and Social Service Work Act, 1998.
- Considerable experience working in a recognized social service organization, a long term care or continuing care/rehabilitation facility.
- Experience in assisting older adults and seniors with psycho/social emotional and/or environmental problems.
- Experience in applying a variety of clinical assessment tools, evaluating results and planning and implementing realistic courses of action with respect to personal needs.
- Experience in providing assessment, counselling, referral and follow up support to residents and their families.
- Post secondary education in a discipline pertinent to the job function, combined with relevant experience or equivalent combination of education and/or experience.
You must also have:
- Advanced knowledge of human behaviour, supportive counselling and intervention techniques.
- Ability to utilize a variety of software packages such as Word and Excel.
- Ability to evaluate mental status psycho/social needs and abilities of the individual.
- Ability to develop realistic long term and short term plans to assist residents.
- Ability to provide supportive, crisis, adjustment and palliative counselling.
- Ability to work with a diverse resident population and promoting community supports and linkages.
- Ability to work in collaboration with the multidisciplinary team to develop strategies for care planning.
- Ability to develop and coordinate family and resident support sessions.
- Ability to communicate clearly and effectively, both written and verbally.
- Ability to prepare, document and present case histories.
- Familiar with Long-Term Care Homes and Services Gentlecare philosophy.
- Must be willing to participate in in-services and other educational programs.
- Hours of Work can be up to 70 hours bi-weekly, however, Hours of Work will be decided based on operational needs.
- The Salary/Rate reflects the 2015 rates.
- As a condition of employment with the Long-Term Care Homes & Services Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Long-Term Care Homes Act (O.Reg.79/10).
- All applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set-up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.
We thank all applicants and advise that only those selected for further consideration will be contacted.
The City of Toronto is committed to fostering a positive and progressive workforce that is representative of the citizens we serve. We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the City of Toronto’s Accommodation Policy, a request for accommodation will be accepted as part of the City’s hiring process.
If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.