The Director of Transit Expansion Program Planning reports to the Executive Director, Transit Expansion Office (TEO) and functions as a key member of the TEO Senior Management Team. The Director, Transit Expansion Program Planning will be responsible for directing and leading strategic long-term planning and policy development and advice, program governance, intergovernmental relations and agreements, quality assurance, business management and operational program control, and for providing end-to-end oversight of the City’s participation in long-term, multibillion-dollar transit network expansion projects as they advance through the project lifecycle.
Develops, designs and implements functional policies and programs that make major changes in overall business performance based on long-term needs and oversees the standardization of rules, processes and guidelines.
Contributes to the continuous improvement of divisional performance through analysis and the development and implementation of sound management practices and procedures, and provides program management staff with direction and guidance, processes and tools to increase efficiencies and improve effectiveness of the services provided by this section.
Directs, through subordinate management staff, all activities of the section, delegating management responsibility.
Leads and motivates a diverse workforce, ensures effective teamwork, provides resolution to controversial labour relations issues, ensures high standards of work quality and organizational performance, and continuous learning and encourages innovation in others.
Directs, motivates and manages multi-disciplinary project teams, applying sound project management methodologies, including full work plans, timelines, deliverables to achieve project goals and objectives for key transit initiatives.
Develops, recommends and administers the annual budget for the section, and ensures that the section’s expenditures are controlled and maintained within approved budget limitations.
Provides strategic leadership and direction for Transit Expansion Office and coordination throughout the City on strategic long-term planning, policy development and advice, intergovernmental relations and agreements, quality assurance, business management (budget management, financial reconciliation, complement management & reconciliation, business process development) and operational program control on transit network expansion projects.
Establishes the overall development framework for the Division, ensuring that the requirements and timelines of internal and external stakeholders are met and that all policy development is conducted in a comprehensive and forward-thinking manner to ensure appropriate issue identification and that management reviews have been undertaken.
Provides senior leadership for the ongoing integration and enhancement of program management functions for the City’s Transit Expansion Office delivery program.
Directs and oversees the City’s program planning and management services for transit expansion
projects being delivered by Infrastructure Ontario, Metrolinx and the Toronto Transit Commission.
Develops policy frameworks and provides strategic policy advice.
Directs comprehensive research and analysis to support option development and implementation.
Leads Division-wide and cross-division projects and special assignments that involve multiple functional areas within and beyond the Division, to ensure that complete and comprehensive strategy and approach are implemented.
Leverages financial partnerships to achieve project goals.
Provides direction regarding the interpretation of complex legislation and regulations (federal and provincial) governing the funding and delivery of divisional services.
Develops overall divisional strategy, vision and implementation plan and ensures it is communicated and understood by all stakeholders.
Directs the research, analysis and evaluation of issues concerning policy impacts, ensuring that all necessary inputs, including stakeholder meetings and consultations, are conducted, and that reports to Standing Committees and City Council are completed in a professional, thorough and timely manner.
Creates innovative solutions to operational, process, and administrative challenges, providing leadership, consultation and recommendations to address critical issues and risks with senior leaders to ensure a cost-effective, sustainable delivery.
Directs the design and development of programs, policies and research projects to improve service quality, address service gaps, meet service targets and respond to changing provincial, City or local priorities and requirements.
Provides leadership for service planning, program standards and quality assurance activities in the Division and assists in the management of escalated complaints/issues.
Establishes, implements and monitors performance management measures, including fiscal and program performance, to ensure services are meeting the goals of the City.
Ensures consistency, efficiency and continuous improvement in the delivery of divisional services.
Provides leadership and support for complex organizational and management change initiatives to drive the creation of a high-performing workplace environment.
Directs the development and maintenance of management structures, systems and processes which support the divisional vision and control the approved human, capital and operating resources of the Division.
Manages competing priorities and demands in a rapidly changing environment, needing to leverage effective management and stakeholder engagement techniques, implement change management processes and develop staff to be able to respond to a changing work environment.
Directs the development of a comprehensive customer service strategy program, including related policy and procedure development and front-line training programs.
Directs the development and implementation of divisional-focused training, including the development of appropriate protocols.
Prepares comprehensive reports and presentations to Committees of Council and community and stakeholder groups.
Provides advice and analysis on reports and activities that impact the Division and their implications.
Ensures integrated and consistent communications, issues management and responses to existing and emerging issues.
Manages steering groups, working groups and committees, as required.
Ensures senior staff and elected officials are kept informed and advised on key project milestones.
Provides expert advice to, and responds to inquiries from, senior officials, Mayor’s Office, Members of Council, other municipalities and other levels of government.
Provides leadership on initiatives requiring interdivisional participation and cooperation, and actively supports the development of collaborative working relationships with other City divisions.
Provides advice to the Executive Director on a broad range of issues and represents the Executive Director on inter-divisional initiatives.
Post-secondary education in a discipline pertinent to the job function (e.g. Business Administration, Finance, Strategic Business Planning & Continuity, Project Management, Information Technology, etc.) combined with relevant senior-level management experience, or an equivalent combination of education and experience.
Extensive senior-level experience in the management of large and complex, multi-stakeholder operations with the ability to manage diverse needs of client divisions, agencies and stakeholders.
Extensive experience in strategic planning and policy development and analysis, in a major public or private sector organization.
Extensive experience as a transformational leader of complex projects, and/or strategic and operational reviews within a major public or private sector organization, including experience in leading process improvement and re-engineering in a variety of business functions and the implementation of sound business strategies and systems.
Extensive financial experience combined with strong business acumen, including the development, implementation and maintenance of both operational and capital budgets to ensure the effective management of all operations.
Demonstrated commitment to the organizational values of diversity and inclusion. Cultivates an innovative workforce of high-performing professionals in a positive service delivery culture.
Effective decision-maker with a track record demonstrating accountability, innovation and results-oriented leadership.
Excellent strategic, lateral thinking, planning, analytical, and problem-solving skills with the capacity to effectively plan, develop, implement and undertake special projects.
Excellent political acuity, demonstrated through experience in a complex political environment with direct involvement in political liaison.
Highly developed communication and interpersonal skills with the ability to negotiate, resolve conflict, and problem-solve.
Engaged leader who promotes teamwork, and establishes an environment that supports equity and diversity as well as customer service excellence.
Ability to establish effective, collaborative working relationships with all stakeholders, employees, client divisions, outside agencies and/or politicians and other levels of government, and build effective relationships within a large, diverse, multidisciplinary environment.
Ability to exercise independent judgement and discretion in dealing with confidential matters.
Knowledge of relevant government legislation in the area of municipal governance, budgeting, financial reporting, service delivery, employee and labour relations, and occupational health and safety.
Work for the City you love
Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as Director, Transit Expansion Program Planning within our Transit Expansion Office.
How to Apply: For more information on this and other opportunities with the City of Toronto, visit us online at https://jobs.toronto.ca/jobsatcity/. To apply online, submit your resume, quoting Job ID 221, by October 8, 2019.
Applicants are required to demonstrate in their application/resume that their qualifications match those specified in the job posting. Additional information submitted after the job posting closing date will not be accepted
Assessment may include an interview, written and/or practical test. Location of assessment to be determined
Information in preparing for City job competitions is available on the Job Opportunities website
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.