Leverage your expertise in designing, developing, customizing, delivering and evaluating corporate IT training programs, when you join the City of Toronto as a temporary, full-time Enterprise IT Training Designer / Developer (IT Training Developer) – As an integral part of the I&T Training and Education unit, you will provide training design and development expertise, advice and support, including consulting, planning, designing, developing, delivering and evaluating end-user training components of the City’s business applications and corporate-wide technology projects. The role of Enterprise IT Training Designer / Developer (IT Training Developer) will see you performing at a senior level all aspects of both instructor-led and web-based training needs assessment, design, development, delivery and evaluation. These positions involve travelling, as required.
Your primary responsibilities as an IT Training Developer will be varied. Specifically, you will:
- Develop and implement standards for instructor-led and web-based course development.
- Develop and deliver staff training programs for applications that interact with and/or provide services to the public.
- Design, develop, modify and maintain customized instructor-led training course manuals and associated documentation for users of the City’s business applications, and corporate-wide technology projects.
- Use authoring and web development tools to design and develop self-study web-based training courses, as required, and make recommendations to improve web-based training courses as per user feedback.
- Provide training expertise, advice and support to business units on using applications to meet complex business requirements and functions.
- Identify the training requirements of City divisional or business unit staff through needs and skills assessment interviews and/or questionnaires, in order to customize training to meet business needs.
- Collaborate with subject-matter experts (SMEs) to perform needs assessments and training planning, design, development and delivery, as required.
- Assess the impact of new technology on end-users and recommend and/or implement appropriate training solutions that include training format, timelines, pre-requisites and any associated training documentation or reference material.
- Develop and maintain customized electronic guides, training materials and job aids.
- Develop recommendations for improvements in end-user productivity to ensure maximum return for technology.
- Contribute to business cases, RFPs, RFQs and technical reports, and prepare correspondence.
- Work with divisional client groups to assess needs, plan curricula, and monitor, evaluate and implement changes and/or customizations to training programs.
- Liaise with the corporate IT Desktop image team to provide advice on global defaults, settings and appearance of desktop applications to provide maximum benefit to end-users.
- Provide guidance to staff, contract employees, consultants or project team members in designing or modifying training curriculum and documentation, and monitor progress and results.
- Provide guidance and advice to project teams on communicating technology solutions to end-users, including samples of appropriate language and step-by-step instructional format, as required.
- Participate in project teams or working groups, and provide training expertise to large-scale projects to address training, planning, implementation, development, delivery and other training services.
- Provide web content and/or content for training communication to City staff for management review and approval.
- Maintain regular updates for the IT Training intranet site, as approved by the Training Manager.
- Prepare, deliver and coordinate presentations and related workshops and events.
- Write training reports, provide statistics, prepare correspondence and conduct oral and/or visual presentations.
- Provide training administration services, including registration and self-study support, as required.
- Maintain an up-to-date knowledge of both current and emerging information technology systems in the training and information management fields.
- Maintain an up-to-date knowledge of IT divisional business processes, policies, standards, procedures and guidelines.
Your application for the role of Enterprise IT Training Designer / Developer (IT Training Developer) should describe your qualifications as they relate to:
- Considerable experience in designing, developing, customizing, delivering and evaluating technology training programs, at a corporate level, in both facilitated classroom and self-study settings.
- Extensive, demonstrated working experience at an advanced level with the Microsoft Office suite, Outlook, Sharepoint 2013/2016, web-based applications and at least one corporate-level application such as SAP and Kronos.
- Post-secondary certification in Training Needs Assessment, Development and Delivery or an equivalent combination of education and/or experience.
- Experience in using WebEx and web content development tools.
You must also have:
- Knowledge of instructional design principles coupled with proven track record of development / design of eLearning content
- Knowledge of adult education theory and application.
- Basic knowledge of ITIL
- Excellent organizational, oral and written communication, presentation and technical writing skills.
- Highly developed interpersonal skills and the ability to work independently and cooperatively in a team environment.
- Analytical skills to research problems and the ability to assess end-user needs and translate them into effective training tools and resources.
- Well developed customer service and problem-solving skills and the ability to meet deadlines and perform under pressure.
- Ability to travel to various work sites, as required.
Contribute to the vision of “Toronto better served through innovative Information Technology”
As North America’s fourth largest city and Canada’s financial and business capital, the City of Toronto is seeking innovative, proven information technology specialists to join our dynamic team. Help build a best practice IT organization that will be responsive in meeting the needs of our 240+ different lines of business involving more than 20,000 staff at 600+ sites.
Join the Toronto Public Service as an Enterprise IT Training Designer / Developer within our award-winning IT Division, supporting the City programs and services that ultimately serve approximately 2.8 million residents. The diversity of our IT applications, services and infrastructure mirrors the diversity of our citizens. This includes an infrastructure of over 22,300 desktops/notebooks/workstations, 2,100 servers, 1,000 applications and 1 petabyte of data. We are proud to be recognized worldwide for our successful use of IT to attract leading-edge business, build skills, generate economic growth and improve government service delivery. Our talented teams are behind the creation of the Toronto Public Library’s express checkout system, the City’s 3-1-1 Report It Online campaign, and the integration with Canada Post’s ePost Service.
Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set-up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.
The City of Toronto is committed to fostering a positive and progressive workforce that is representative of the citizens we serve. We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the City of Toronto’s Accommodation Policy, a request for accommodation will be accepted as part of the City’s hiring process.
If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.