Evaluation Technologist

Job Information
Author pmnationtalk
Date October 20, 2019
Type Term - Full Time
Company Wilfrid Laurier University
Salary $31.69-$37.28 - Per Hour
Location Waterloo, ON
Category Education/Administrative
Client Wilfrid Laurier University
Contact Information
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Evaluation Technologist

Posting ID : 11332
Apply By : 10/23/2019
Position Title : Evaluation Technologist
Department : eLearning, Teaching and Learning
Job Type : Full-time, Limited Term
Campus : Waterloo
Reports To : Associate Director, eLearning
Position Summary :

Wilfrid Laurier University is a leading multi-campus, university known for academic excellence and a culture that inspires lives of leadership and purpose. Laurier has a distinct commitment to teaching, research, experiential learning, sustainability and scholarship, which combine to address critical challenges in society, business, the economy and the environment – globally and in the communities we serve. At Laurier’s heart is its strong student focus, which results in exceptional levels of student satisfaction and a deep sense of community that lives on through the university’s highly engaged alumni.

Laurier takes pride in building meaningful relationships with colleagues and students. The Laurier community supports one another, encourages collaboration and teamwork and respects work/life balance, all while recognizing the importance of a challenging, rewarding and inspiring career. Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well as locations in Kitchener and Toronto.

Diversity is one of Laurier’s core values. The university is committed to providing an inclusive workplace and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier’s Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.

We currently have an opportunity to join the Laurier community as an Evaluation Technologist.

This position administers and supports the centralized course evaluation system and process for all campuses by coordinating with academic departments to ensure accurate information is used to determine the scheduling and alignment of the evaluations. Additionally, this position will train faculty and administrators in adding questions to, and reading reports from the online course evaluation system. They will serve as an advisor for faculty in their question selection. They will manage the online course evaluations system, including maintenance, development and expansion of the question banks, and development and ongoing maintenance of educational materials for faculty and administrators. This position supports the development of online courses by using web design applications to build online learning courses for delivery in the learning management system.

The Technologist must be self-motivated, focused in their work, and comfortable working with a variety of client audiences (e.g., students, faculty, staff, and administration) in an open office environment. It is essential that the Technologist have excellent communication, interpersonal, self-management, and problem-solving skills. The incumbent must also be able to work in a team environment and have a keen interest in educational development.

This position has a university-wide mandate and is based at the Waterloo Campus. The incumbent provides subject matter expertise to all campuses, requiring regular interpersonal interactions and collaboration with departments at the Waterloo Campus, the Brantford Campus, the Toronto office and external partners. Special attention is given to ensure equitable service delivery across all locations.

Accountabilities : Instructor Evaluations

    • Collect information about courses, enrollments, faculty appointments, scheduling, twinned courses, etc. from academic departments each term in order to build an accurate list of courses to be evaluated each term.
    • Create, document and update a coherent workflow to be implemented each term
    • Populate and maintain database of courses, instructors, departments, administrative assistants and departmental and faculty administration within the evaluation system, ensuring accurate relationships are created each term, as this information changes constantly
    • Schedule the evaluation window for each course, with careful attention to the course timeline (e.g., 6-, 12- or 13-week, intensive, etc.), scheduled meeting time and program and course-related issues (e.g., ICE Week)
    • Schedule email communication to students, faculty and administration, specifically ensuring appropriate messaging is delivered to the right group at the right time, with consideration of variable time windows based on the above bullet.
    • Provide one-on-one consultation to faculty in setting up their evaluations, reviewing evaluation reports and troubleshooting the system
    • Develop and deliver faculty information sessions about how to use the system, including adding personally-selected questions and downloading and interpreting reports
    • Develop and deliver information sessions and documentation to support departmental chairs and program coordinators to select questions in the system to be included in the evaluation of all courses in a department.
    • Based on instructor’s teaching methodologies, and with an understanding of adult learning theory, advise instructors on best questions to include in their evaluation that align with their goals
    • Provide timely support to all users via email or telephone, or in person if applicable
    • Develop documentation to support users in navigating the evaluation system
    • In collaboration with ICT, co-ordinate implementation of changes or revisions to the course evaluation system and protocol as directed by the University administration.
    • Work with vendor to troubleshoot problems and make continuous improvements to the system to best meet institutional needs.

Online Course Build

    • In collaboration with the Online Learning Administrator and Digital Media Specialist, and using best-practices in web-design, digitize online course materials for delivery through the learning management system. This includes:
      • Converting text-based documents to HTML format using CSS and other web authoring tools as applicable
      • Complying with AODA and other accessibility requirements to ensure all course materials are accessible
      • Integrating digital learning objects into online course materials including videos, self-tests and other objects created by the digital media developer
      • Using tools within the learning management system, set up assessment elements for online courses including quizzes, dropboxes, grading, rubrics, discussions, groups, etc. for first offerings
      • Uploading and organize content materials in the learning management system
    • In collaboration with the Online Learning Administrator and Digital Media Developer, create and maintain CSS-based templates for use in online learning course developments
    • Advise Manager of Instructional Design and Instructional Designers on web design for online courses including feasibility of projects and ideas for online implementation
    • Keep up-to-date on current practices in online course web design to ensure Laurier courses meet current standards in the field
    • Continually update and improve usability and functionality of existing online learning courses to ensure they meeting institutional standards for online courses at Laurier
Qualifications :
    • Minimum Bachelor’s degree, preference given to educational technology, adult education or related field.
    • Minimum 2 years’ experience working with faculty in a post-secondary setting with strong knowledge of university procedures, policies, and regulations
    • Demonstrated knowledge and application of pedagogy as it relates to classroom and online teaching at the post-secondary level.
    • Demonstrated skill in using web development technologies including Captivate, Dreamweaver, HTML5 and JavaScript authoring
    • Ability to manage multiple projects simultaneously
    • High attention to detail
    • High degree of tact and sensitivity
    • Knowledge of emerging technologies and teaching and learning literature.
    • Ability to communicate technical information in everyday language.
    • Demonstrated knowledge and understanding of educational technologies and their pedagogical appropriateness
    • Excellent communication, customer service, interpersonal, time/self-management, project management and problem-solving skills
    • Sound knowledge and in-depth experience in the uses of computers, various software applications, instructional technologies and multimedia
    • Experience in an administrative environment, preferably post-secondary, especially with software-driven business processes.
Grade : WLUSA-07
Salary : $31.69-$37.28
Salary Notes :

This is a full time, limited term position until September 9, 2020. The anticipated start date for this position is November 18, 2019.

This position is eligible for educational equivalencies: https://lauriercloud.sharepoint.com/sites/human-resources/employee-relations/employee-groups/Pages/wlusa.aspx

Please Note :

This position is represented by the WLU Staff Association bargaining unit.

Please submit a cover letter and resume.

Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier’s Employee Success Factors.

Diversity and creating a culture of inclusion is a key pillar of Wilfrid Laurier University’s Strategic Academic Plan and is one of Laurier’s core values. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any sexual identities and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives at jbecker@wlu.ca. Candidates from other equity seeking groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity and Accessibility at equity@wlu.ca. We have strived to make our application process accessible however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources at 519-884-1970 ext.2007 or hr@wlu.ca.

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