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Food Services Associate (Tim Hortons)

Job Information
Author ahnationtalk
Date November 10, 2017
Type Full Time
Company Wilfrid Laurier University
Salary $13.93 - Per Hour
Location Waterloo, ON
Category Retail / Food / Hosp
Client Wilfrid Laurier University
Contact Information
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Posting ID : 8511
Apply By : 11/26/2017
Position Title : Food Services Associate (Tim Hortons)
Department : Food Services
Job Type : Part-time, Continuing
Campus : Waterloo
Reports To : Manager, Retail Operations
Position Summary : At Laurier, we are a community. It’s what brings our students here and what keeps our people here. As an educational institution, we inspire lives of leadership and purpose in our student community. As an employer, we seek, foster and value the same qualities of leadership and purpose in our community. Within Food Services, our commitment is to provide the highest quality foods, prepared right in front of your eyes by friendly, energetic people in an open and relaxing atmosphere.

This position involves interacting with the public in a friendly and efficient manner, while delivering quick, accurate and clean service using a team approach. Employees must adhere to food standards and health and safety practices. This position requires the incumbent to stand continuously, moving around the kitchen or service area and possibly in and out of freezers and/or refrigerators. The work environment can be warm, noisy and occasionally crowded.

The Food Services operation is a seven day a week operation and you may be occasionally required to work outside your regularly scheduled work hours as business dictates. This position is subject to lay-off in December, reading weeks and mid-April to September every year.

This is a part time position, with a maximum of twenty-four (24) paid hours per week and a maximum of eight (8) paid hours per day. This position is represented by the United Food & Commercial Workers Canada (UFCW) bargaining unit.

Hours for this position are: Monday to Thursday 11:30 a.m. – 6:00 p.m.

Accountabilities : Food Preparation and Cooking

  • Prepare customized food and/or beverage items for customer
  • Maintains high quality food preparation and keeps waste to a minimum
  • Keep station clean, neat and organized, practicing safe and sanitary preparation and service techniques, completes daily cleaning sheets
  • Organize and stock station over the course of shift
  • Keep accurate production records and adhere to health and safety practices
  • Daily checking of expiration dates of products and informing Supervisor of possible spoilage
  • Always adhere to recipe and production sheets and track product usage
  • Use of industrial cooking and beverage equipment

Customer Service

  • Communicate with customers, clients and employees in a professional and positive manner
  • Interact with customers at station and exceed their service expectations

Policies and Procedures

  • Follow and adhere to all food services policies and procedures, including, but not limited to:
    • FIFO and Day Dot practices
    • Food temperature checks
    • Quality checking (i.e. expiration dates)
  • Adhere to all government/University policies and legislation, including but not limited to:
    • Food Safety and Sanitation
    • Occupational Health and Safety
    • Workers Compensation
    • Employment Standards
    • Human Rights & Labour Law and Harassment
  • Position includes maintaining Tim Hortons Franchise standards

Qualifications :

  • Excellent customer service skills
  • Exceptional communication skills
  • High attention to detail
  • Team orientated
  • Continuously striving for improvement
  • Previous experience in a food service operation is beneficial
  • Knowledge of industrial cooking equipment or coffee equipment is preferred
  • Ability to lift 10 – 30 pounds

Salary : $13.93/hour starting
Salary Notes : As per collective agreement.
Please Note : Please submit a cover letter and resume.

Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier’s Employee Success Factors.

Diversity and creating a culture of inclusion is a key pillar of Wilfrid Laurier University’s Strategic Academic Plan and is one of Laurier’s core values. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any sexual identities and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives at jbecker@wlu.ca. Candidates from other equity seeking groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Diversity and Equity Office at diversity@wlu.ca. We have strived to make our application process accessible however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources at 519-884-1970 ext.2007 or hr@wlu.ca.

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