The Southwest Ontario Aboriginal Health Access Centre (SOAHAC) strives to provide quality, holistic health services by sharing and promoting traditional and western health practices to enable people to live in a more balanced state of well-being. SOAHAC provides services to Indigenous people including those who live on and off reserve, status, non-status, Inuit and Metis within the Southwest and Erie St Clair regions. SOAHAC has the mandate of ensuring that health services are accessible, of high quality and are culturally appropriate.
An opportunity exists for one (1) Integrated Care Manager to join SOAHAC. Reporting to the Regional Director, the Manager is to coordinate and oversee the work of the inter-professional and integrated staff team at their assigned SOAHAC site; including leadership, human resources management, site management and the client experience. The Integrated Care Manager is required in the Windsor location.
Experience: The incumbent must have a University degree in Public Administration, Organizational Management, Leadership, Business Management or equivalent, along with five (5) years’ experience with Indigenous health services and program management, including leading, developing and managing inter-professional and integrated health care teams, which include traditional Indigenous healers. The successful candidates must have direct experience working with First Nations, Inuit and Metis (FNIM) people and communities and traditional Indigenous healers, helpers, medicine people, knowledge keepers and Elders.
Post-secondary education in public administration, organizational management, leadership, business management or equivalent
Direct experience with FNIM people, communities and the traditional Indigenous communities
Comprehensive knowledge of Indigenous history and the impacts on health
Knowledge of wholistic health models and strategies
Knowledge and experience working with the social determinants of health
Knowledge of and support for traditional Aboriginal healing practices, cultural diversity and cross cultural learning
Knowledge of multi-service, inter-professional teams and collaborative professional practice
Ability to work with multiple stakeholders across broad sectors, including health, government and Aboriginal organizations
Project management expertise
Strong computer skills and proficiency with MS Office
Ability to take initiative and make effective decisions in a timely manner
Organizational skills and time management skills
Exceptional communication skills, including written and verbal
Superior leadership skill, including human resource management, team development and team work
Strong networking and relationship management skills
The ability to resolve conflicts
Willingness to learn Indigenous cultural competency and cultural traditions and practices
Access to a reliable vehicle, a valid driver’s license and insurance is required
Conduct HR planning in conjunction with the Regional Director and identify resource needs for the site
Manage recruitment in conjunction with the HR Manager and provide support with hiring decisions
Oversee the onboarding of new team members
Support in the development and performance of team members, including conducting regular performance management meetings
Support team members in their use and collection of information for the electronic medical record
Manage the day to day resource needs of the team, monitoring schedules including vacations to ensure adequate coverage at all times
Provide overall leadership and management to the Windsor team to ensure effective functioning and alignment with SOAHAC values and beliefs
Build an environment of high trust, inter-professional collaboration, innovation and organizational learning
Provide support to the team in understanding the vision and strategic plan at SOAHAC
Provide support to the team to ensure an integrated and culturally safe client experience
Oversee all aspects of client engagement, including gathering feedback from clients and implementing process improvement initiatives
Oversee site management, including building operations and maintenance, IT oversight, Health & Safety, as well as general building issues
This job may require additional responsibilities and duties as assigned by Southwest Ontario Aboriginal Health Access Centre.
Please Note: This position is based on annual funding and is full-time @ 35 hours (5 days) per week. Salary is competitive and subject to experience and funding. Comprehensive benefit and pension package included.
SOAHAC values diversity and is an equal opportunity employer; however hiring preference will be given to qualified Indigenous applicants. SOAHAC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.If you require accommodation to apply or if selected to participate in an assessment process,please advise Human Resources.
If you are interested in applying for this position, please forward your cover letter, resume, and names of 3 references (minimum of two references from a Supervisor/ Manager) to: