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IT Director, Technology Services

Job Information
Author pmnationtalk
Date June 14, 2019
Type Full Time
Company Express Scripts Canada
Location Mississauga, ON
Category Medical / Health
Client Express Scripts Canada
Contact Information
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IT Director, Technology Services

Express Scripts Canada (ESC) is seeking a Director of Technology Services who is looking for a challenge and loves an innovative work environment. We know that our clients expect the best from us and that means providing benefit management solutions that deliver better health benefits for less to our clients – employees, employers, insurance carriers, third-party administrators and government health programs.

In this role you will assist the team in building, improving, and maintaining a world class private cloud environment. You will roll up your sleeves to lead a team of technology engineers with a growing base of expertise in infrastructure-as-a-service and platform-as-a-service, in designing, developing, integrating, and testing a complex private cloud ecosystem dedicated to that Express Scripts Canada. You should have extensive experience working with virtualization, cloud infrastructure architectures, storage systems, databases, networks, monitoring, and platforms that support applications built with micro-services and container along with continuous integration and deployment toolsets.  You should possess excellent communication skills, and a drive to make a significant impact in the ways Canadians benefit from leading edge health benefits services. Expect to take ownership of a technical vision, to take the lead on key architectural decisions, to mentor a growing team, and to hold a high standard in production availability and performance.

Working closely with the CIO for Express Scripts Canada, you will take on the role of the Express Scripts Canada Security officer, and in addition to acting as a member of the technology leadership team.

Essential Functions:

  • Lead and mentor a high performing team with a focus on growing a DEVOPS culture
  • Ensure consistent, and timely delivery of new/enhanced infrastructure/platforms to meet anticipated growth and while remaining cost-effective
  • Effectively coordinate and manage multiple implementations across internal, customer and vendor teams.
  • Develop and oversee of policies and programs intended for the mitigation and/or reduction of compliance, operational, strategic, financial and reputational security risk strategies relating to the protection of people, intellectual assets and tangible property
  • Assist in customer and corporate initiated audits
  • Effectively deliver on end-user computing experience, oversee the internal help desk and the delivery of technical support for the organization
  • Manage facility leases and enhance cross-Canada facilities to meet growing needs
  • Prepare and manage annual departmental and project budgets
  • Conduct regular performance evaluations and performance management activities
  • Recruit, retain and develop top talent.
  • On-call Escalation point for Incident Management Process, Business Continuity and Disaster Recovery


  • Minimum of 10 years of directly related work experience in a technology role that involves a strong business acumen, 5 of which should be in a Supervisory/Management role
  • STEM education, preferably Computer Science, Programming, Engineering or a related field
  • Thorough knowledge of virtualization, cloud infrastructure architectures, storage, databases, networks, monitoring, security, privacy concepts, design, procedures and best practices.
  • Experience with scaling and optimizing systems both for production reliability as well as customer experience
  • Experience in deploying and maintaining distributed systems
  • 5+ years managing outsourced Datacenter operations
  • Familiarity with ITIL Change Management, Configuration Management and Incident Management
  • Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
  • Ability to motivate and provide leadership and mentoring to employees and create a DEVOPS culture that supports high performance teams.
  • Strong customer service focus and ability to work with business leaders
  • Ability to adapt in a dynamic work environment and make independent decisions
  • Excellent oral and written communication and presentation skills including the ability to enforce standards and methodology
  • Willingness to work a flexible schedule to accommodate project deadlines, limited travel and on call rotation
  • Excellent contract negotiation and vendor management skills
  • Understanding of Information Risk Management/Information Security


Express Scripts Canada, a registered business name of ESI Canada, an Ontario partnership indirectly controlled by Express Scripts, Inc. (Nasdaq: ESRX), is one of Canada’s leading providers of health benefits management services. From its corporate headquarters in Mississauga, Ontario, just outside Toronto, Express Scripts Canada provides a full range of integrated pharmacy benefit management (PBM) services to insurers, third-party administrators, plan sponsors and the public sector, including health-claims adjudication and processing services, Home Delivery Pharmacy Services, benefit-design consultation, drug-utilization review, formulary management, and medical and drug-data analysis services, to better facilitate the best possible health outcomes at the lowest possible cost.

It will be a condition of employment that the successful candidate receives the Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation in order to receive Clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

Thank you for your interest in this position however, only qualified candidates will be contacted for an interview. No telephone calls please.

For more information about Express Scripts Canada, visit its Web site at


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