Manager, Special Constable Service

Job Information
Author pmnationtalk
Date June 20, 2019
Type Full Time
Company Wilfrid Laurier University
Location Waterloo, ON
Category Business / Management
Client Wilfrid Laurier University
Contact Information
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Manager, Special Constable Service

Posting ID : 11002
Apply By : 7/8/2019
Position Title : Manager, Special Constable Service
Department : Special Constable Service
Job Type : Full-time, Continuing
Campus : Waterloo
Reports To : Director, Special Constable Service
Position Summary :

Wilfrid Laurier University is a leading multi-campus, university known for academic excellence and a culture that inspires lives of leadership and purpose. Laurier has a distinct commitment to teaching, research, experiential learning, sustainability and scholarship, which combine to address critical challenges in society, business, the economy and the environment – globally and in the communities we serve. At Laurier’s heart is its strong student focus, which results in exceptional levels of student satisfaction and a deep sense of community that lives on through the university’s highly engaged alumni.

Laurier takes pride in building meaningful relationships with colleagues and students. The Laurier community supports one another, encourages collaboration and teamwork and respects work/life balance, all while recognizing the importance of a challenging, rewarding and inspiring career. Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well as locations in Kitchener and Toronto.

Diversity is one of Laurier’s core values. The university is committed to providing an inclusive workplace and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier’s Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.

We currently have an opportunity to join the Laurier community as an Manager, Special Constable Service.

Reporting to the Director, Special Constable Service, the Manager of Special Constable Service is responsible for providing strong leadership to the university and ensuring that the staff, faculty, students and visitors/public at the University campuses are provided with a safe environment in which to learn, grow, live, teach and conduct research and work. The Manager will be responsible for developing, implementing, promoting and monitoring the operational framework, which provides health and safety, security, emergency coordination and support services for the Campus. The role is also responsible for ensuring the University has plans in place for ensuring the continuity of business throughout and/or immediately following an emergency. The Position is that of a sworn Special Constable and the incumbent must be capable of meeting the requirements of this position.

The incumbent will provide subject matter expertise to key University initiatives in a multi-campus environment. The incumbent will participate on multi-campus university wide coordinating groups responsible for alignment of strategic direction and policy.

The incumbent will ensure that the department works cohesively and cooperatively as a team in order to provide these services to the university community. They will oversee Supervisors/Sergeants, Special Constable Service and student staff at the University campuses. The incumbent will direct daily operations of the department and will be responsible for the daily administrative tasks. The Manager, Special Constable Service will establish goals and objectives in cooperation with staff members and evaluate their proficiency and be responsible for completing annual reports of SCS activities.

In conjunction with the Director, the Manager, Special Constable Service is responsible for the administration and oversight of the assigned department budget.

The Manager, Special Constable Service will establish productive and proactive relationships with all members of the university community including students, staff, faculty, and administration. They must also establish reciprocal relationships with external members of the community including Provincial ministries, local governments, local/federal police agencies (Provincial and Municipal Court Offices) and other University Security/Police Operations.

The Manager, Special Constable Service is responsible for providing enforcement of the appropriate laws and policies in order to minimize occurrences of theft, vandalism, bomb threats, assaults, sexual assaults, robbery as well as planning for and addressing demonstrations, sit-ins, and other disturbances aimed at the disruption of normal campus activities.

Accountabilities : Safety and Security
  • Initiates, develops and directs campus risk assessments, incident reporting, and investigations;
  • Provides information and planning on campus emergency situations, including crisis planning/response, overall readiness of Emergency Response Team, hazard mitigation and business continuity for the SCS. Reviews all campus safety and security related incidents and prepares trend analysis, risk mitigation, and promotes employee awareness;
  • Is responsible for social media and website content development and delivery
  • Directs or coordinates investigation of any crime committed at or against WLU in conjunction with the respective Police Service for prescribed offences;
  • Provides accurate and timely notifications, updates, consultation and advice to senior management regarding safety and security matters;
  • As a member of the broader University wide Security and Environmental Occupational Health and Safety Leadership groups, consults with and provides input to the Director, Special Constable Service and the Director, Environmental/ Occupational Health and Safety regarding University wide Security and Environmental Occupational Health and Safety strategic direction and policy.
  • In alignment with University Security and Environmental Occupational Health and Safety strategic direction and policy, develops Campus specific strategies, policies, and procedures to meet local operating conditions.
  • Manages campus video surveillance equipment/systems;
  • Oversees regular consultations (Regularly consults) with students, student representatives, administrators and functional departments to obtain input to the Community Safety plan and feedback regarding the quality of services provided;
  • Oversight may include but not limited to dispatcher, security guard and administrative positions


  • Assists with implementing and administering comprehensive environmental/occupational health and safety programs;
  • Employee training and awareness initiatives to promote a safe and healthy workplace;
  • Ensures that the required training with respect to the Special Constable status is completed annually or as prescribed by the respective police service. ie: Block training.
  • Coordinates the delivery and delivers presentations to students, staff and faculty on safety related topics;

Community Relations

  • Ensures all campus facilities are in compliance with provincial safety and health requirements. Prepares and submits legally required reports, permits and other documentation. Maintains records, analyzes data and responds accordingly;
  • Liaises with the police services to ensure contract compliance and, in conjunction with the respective Police Service, conducts an annual review of the service agreements;
  • Provides formal feedback to the Laurier community via yearly reports to police services regarding the services provided in areas of prevention, consultation and enforcement;
  • Develops operational plans in relation to security for special events on campus;


  • Ensures staff and operational efficiencies in the daily operation of the Service with respect to staff deployment and equipment in relation to call volume demands;
  • Ensures staff and operational compliance to the Police Services Act, contractual obligations with the local Police Services and all related legislation;
  • Effectively delegates tasks to staff, in an attempt to balance each staff persons’ workload and assigned tasks;
  • Ensures timely and appropriate responses to all emergencies, criminal acts, breach of the peace, contravention of university by-laws and requests for assistance;
  • Ensures staff compliance to university policies, procedures, protocols and organizational directives;
  • Provides constructive feedback and direction;
  • Leads or participates in disciplinary actions of staff as required and also documents positive and productive behaviours of staff;
  • Ensures the professionalism of all staff through high standards in selection, performance and by addressing the ongoing development needs of professional staff and student employees;


  • Manages the activities of Special Constable Service staff;
  • Oversees, guides, mentors, empowers and provides sufficient consultation to ensure that staff meet the goals and expectations of the position;
  • Provides training
  • Performs annual performance reviews
  • Serves as a key member of hiring committees
  • Manages departmental organizational change including staff shift assignments
  • Ensures compliance with applicable employment policies, health and safety policies, practices and legislation;
  • Works with the Director in developing a clear and common organization vision for staff;
  • Provides leadership in matters associated with internal or externally generated safety and security issues, appropriate course(s) of action, foreseeing future issues and put in place effective means of mitigating such issues;

Administrative Duties

  • Prepares and manages the budget;
  • Reviews, monitors and reports on all overtime expenses and reports quarterly on overtime expenditures;
  • Ensures compliance in following procedures including: completion of all relevant records and reports, following up complaints, assignment of officers for on-going investigations and ensuring all internal operating policies and procedures are followed;
  • Manages all aspects of the incident reporting system (D3)
  • Keeps relevant stats and prepares the annual report;
  • Ensures reporting compliance with the police services, detailing all arrests, incidents and major incidents that University Special Constables have been involved in a timely manner;
  • Prepares Special Constable applications for submission to Human Resources and the police service for approval by the Ministry of Community Safety and Correctional Services;
  • Investigates all internal complaints and report to the Director. (Special Constable Service)
  • Ensures that Special Constables are equipped and trained properly for duty including tracking and replacement of expired equipment (eg., vests);
  • Monitors seized property and the Lost and Found area for the Service;
  • Assists the Director in the research and development of departmental directives relevant to the function of the Service.
  • Ensures compliance with Canadian Police Information Centre (CPIC) policies.
  • Identifies training needs and opportunities across the broad spectrum of police education venues;
  • Responsible for tracking of and renewing Special Constable appointments;
  • International accreditation direction and implementation of standards

Qualifications :

  • University degree or in the process of attaining in preferred related field, and 5 – 10 years of management/supervisory experience with federal, provincial, or municipal, or university police department.
  • Ontario Police College Basic Constable Training diploma or equivalent training for a recognized police training facility, and supervisory work experience in related field.
  • Extensive knowledge and understanding of security, emergency incident management and business continuity principles are essential, together with experience in staff management, scheduling development and deployment modeling.
  • Knowledge and understanding of occupational health and safety legislation and management.
  • Ability to provide detailed technical knowledge of techniques and practices related to the assessment and management of occupational health and safety in a workplace.
  • Thorough knowledge and comprehension of the Criminal Code of Canada, Occupational Health and Safety legislation, Provincial Statutes, Municipal By-Laws and University rules and regulations.
  • Thorough knowledge of current investigative techniques, related report writing, court document preparation and training opportunities at accredited police training facilities.
  • Clear understanding of common law, jurisprudence, powers of arrest, charter of rights, breach of peace, the rights of the arrested persons and criminal release procedures.
  • Skilled in mediation and conflict resolution techniques.
  • Initiative, assertiveness, and ability to function in a public relations environment.
  • Ability to develop and administer a budget including preparation and presentation of an annual budget report.
  • Extensive knowledge and understanding of security, emergency management and business continuity principles are essential.
  • Experience in staff management including skills development consistent with stated goals, performance assessment and the development of performance improvement plans.
  • Demonstrated organizational, problem solving, leadership, decision making and communication skills.
  • Demonstrable experience in successfully managing relationships with multiple stakeholders across a large diverse organization.
  • Ability to handle sensitive, confidential matters or crises with discretion and leadership.
  • Remain current in new and amended legislation pertinent to the position and ensure this information is shared with staff members.
  • Good keyboarding and computer literacy (MS Word, Excel, PowerPoint, Internet and Email) and knowledge of police RMS software.
  • Strong commitment to a team building approach.
  • Proven leadership skills and ability to deal with crisis situations with experience in Emergency Scene management.
  • Ability to demonstrate effective listening, verbal and written communication skills.
  • Strong organizational management and administrative skills.
  • Ability to work under pressure.
  • High level of tact and diplomacy in dealing with the culturally diverse university community under a wide variety of circumstances while respecting the inclusive nature of the organizational structure.
  • Ability to independently demonstrate good judgment, initiative and professional discretion with matters pertaining to law and policy enforcement.
  • Highly motivated, self-starter, willing to build professional skills.
Salary Notes : This is a full-time, continuing position.
Please Note : Please submit a cover letter and resume.

Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier’s Employee Success Factors. 

Diversity and creating a culture of inclusion is a key pillar of Wilfrid Laurier University’s Strategic Academic Plan and is one of Laurier’s core values. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any sexual identities and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives at Candidates from other equity seeking groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Employment Equity and Accessibility at We have strived to make our application process accessible however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources at 519-884-1970 ext.2007 or
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