Pathways and Transfer Credit Coordinator

Job Information
Author pmnationtalk
Date October 13, 2019
Type Temp - Full Time
Company Wilfrid Laurier University
Salary $58,927 - $73,658 - Annual
Location Brantford, ON
Category Admin / Office
Client Wilfrid Laurier University
Contact Information
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Pathways and Transfer Credit Coordinator

Posting ID : 11314
Apply By : 10/15/2019
Position Title : Pathways and Transfer Credit Coordinator
Department : Enrolment Services
Job Type : Full-time, Limited Term
Campus : Brantford
Reports To : Assistant Registrar, Admissions
Position Summary :

Wilfrid Laurier University is a leading multi-campus, university known for academic excellence and a culture that inspires lives of leadership and purpose. Laurier has a distinct commitment to teaching, research, experiential learning, sustainability and scholarship, which combine to address critical challenges in society, business, the economy and the environment – globally and in the communities we serve. At Laurier’s heart is its strong student focus, which results in exceptional levels of student satisfaction and a deep sense of community that lives on through the university’s highly engaged alumni.

Laurier takes pride in building meaningful relationships with colleagues and students. The Laurier community supports one another, encourages collaboration and teamwork and respects work/life balance, all while recognizing the importance of a challenging, rewarding and inspiring career. Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well as locations in Kitchener and Toronto.

Diversity is one of Laurier’s core values. The university is committed to providing an inclusive workplace and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier’s Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.

We currently have an opportunity to join the Laurier community as a Pathways and Transfer Credit Coordinator.
At Laurier, we are a community. It’s what brings our students here and what keeps our people here. As an educational institution, we inspire lives of leadership and purpose in our student community. As an employer, we seek, foster and value the same qualities of leadership and purpose in our employee community. We currently have an opportunity to join the Laurier community as a Pathways and Transfer Credit Coordinator. Diversifying the student body by educating a larger proportion of students from outside the traditional cohort of Ontario high school graduates is one of the 4 main goals identified in Wilfrid Laurier University’s Strategic Academic Plan. The improvement of student mobility also remains a top priority of the Ministry of Training, Colleges and Universities, as evidenced by the creation of organizations like ONCAT (Ontario Council on Articulation and Transfer) in recent years.

As a member of Laurier’s multi-campus Enrolment Services team, reporting to the Assistant Registrar, Admissions, this position is a key member of a team of Admissions professionals. The incumbent will lead Faculty and Staff at both the Brantford and Waterloo campuses to create, maintain, and administer transfer-student related policies and processes for Wilfrid Laurier University, including development of pathway and articulation agreements with post-secondary institutions worldwide. Proper execution of this mandate requires extensive experience and knowledge of admission and adjudication competencies in order to develop strategic plans, processes, and policies. In addition, this position will directly contribute to application adjudication efforts and will be the lead for matters pertaining to transfer applicant adjudication.

The position will be based out of the Brantford campus but will hold multi-campus responsibilities. Occasional workdays at the Waterloo Campus will be required. This position also requires flexible hours including evenings, weekends and overnight on occasion.

Accountabilities : Pathway and Equivalency Development

    • Leads the Recruitment and Admissions area in all policy, transfer credit assessment and transfer application assessment related matters including development and maintenance of best-practice documentation and processes.
    • Researches, evaluates, and applies pertinent criteria of post-secondary educational programs and systems relative to existing and forthcoming Laurier curricula for the purpose of proposing and validating transfer credit equivalencies and block credit agreements.
    • Uses extensive knowledge of current education systems in Ontario, out-of-province and internationally to ensure alignment with best-practice in evaluation of all transfer credit equivalencies and pathways, and communicates this information effectively with faculty, staff, students, applicants, and members of other post-secondary institutions.
    • Updates and maintains all existing transfer credit equivalencies and pathways.
    • Develops and maintains a business process and strategy for regularly occurring systematic review processes intended to validate existing agreements and transfer credit equivalencies.
    • Conduct an annual review of sending institution programs, seeking to identify high-demand programs to develop pathways for college graduates to continue their education at Laurier.
    • Prepares and presents proposals and curricular content from post-secondary institutions around the world to faculty Deans and department chairs, the content of which may progress to the University Senate for approval. Proposals will include detailed opportunities for pathway articulation, including course equivalencies and degree completion plans, as well as market research indicating the expected utility of the agreement.
    • Primary contact between Recruitment and Admissions office and faculty on transfer credit matters, and reports regularly on relationships and new initiatives regularly to the Recruitment and Admissions team and Enrolment Services leadership.
    • Understands the needs and requirements of academic departments in matters relating to transfer applications, including departmental goals, desired bio/demographic makeup of student body, and expected skills/experiences of incoming class of students, among others, and utilizes this understanding to identify, develop relationships, and create articulation agreements with institutions from around the world.
    • Prepares and delivers training related to assessment of transfer credits and transfer application assessment to various stakeholders on campus.
    • Liaise and consult with other post-secondary institutions on related matters, including participation in ONCAT, OURA, and other associations and working groups as well as in one-to-one relationships.
    • Effectively prioritize completion of multiple pathway agreements and equivalency assessments. Coordinate with faculty and as required, ensuring to account for prioritization of tasks within their schedules.
    • Work with University legal counsel to ensure the legal binding of a pathway/articulation agreement does not put the institution at risk.

Policy Development and Maintenance

    • Advances Laurier’s stated institutional goal of diversifying student body through development and maintenance of admission policy.
    • Researches, develops, and codifies admission policy related to transfer applications, some of which will proceed to Divisional Councils and Senate.
    • Collect quantitative and qualitative data and analyze for trends or important information that may be helpful in formulating or revising policy. Support policy recommendations with data, upholding mandate to make data driven decisions.
    • Identifies gaps in policy and rectifies.
    • Implements new policies and procedures, including working alongside campus partners (e.g. ICT) to implement new systems/protocols/processes.
    • Evaluate policy proposals from other areas of the institution that relate to transfer students and provide evaluation of benefits, flaws, and risk to the admissions process and the institution.
    • As lead on transfer, prepares and delivers training to the Recruitment and Admissions team on matters pertaining to transfer policy and processes, including rolling out details of new pathway agreements.
    • Researches and evaluates pathway and articulation agreements across the post-secondary sector in North America to establish and maintain foundational documents and business processes for creation of agreements with Laurier. Best-practice documents/processes created will include critical paths and templates for the many different types of agreements, transfer credit evaluation processes, training manuals/documents, communication strategies, among others.
    • Requires ongoing research (publications, reference texts, web-based, colleagues at other institutions, attending professional conferences) to stay abreast of changes and challenges to education systems.
    • Periodically provide written reports that synthesize and summarize the state of transfer admission at Laurier for Sr. Leadership.

Admission Adjudication

    • Adjudicates OR presents and prepares special cases to the Admissions Committee for review. In cases of adverse decisions, the incumbent provides to the applicant an explanation and/or recommendation for alternative action;
    • Researches, evaluates and applies pertinent criteria of national, international and trans-national educational programs and systems to ensure admission requirements or equivalencies are met;
    • Adjudicates, within internally and externally determined deadlines and in a dynamic environment, a high volume of applications in a fair and consistent manner, adhering to established policies as set out by Senate, the Admissions Committee and the Manager of Admissions;
    • Determines when it is appropriate and necessary to deviate from policy; on behalf of the Faculty, acts independently in determining alternative solutions, taking only unusual or difficult cases forward to the Manager of Admissions or Admissions Committee;
    • Applies knowledge and understanding of Admissions Committee and Senate policy to influence and maintain fair and equitable practices;
    • Provides leadership and guidance within their respective teams.
    • Requires knowledge of current education systems in Ontario, out-of-province and internationally to ensure equity in the evaluation of all applicants;
    • Requires awareness of alternate solutions for the applicant (i.e. upgrading, appropriate course of action to realize career goals, etc.) and must be able to articulate those solutions;
    • Prepares files and background information for special case and special needs applicants, and presents to the Admissions Committee using skills of persuasion; and communicates decision and, if necessary, options/alternatives to the applicant;

Ensure exceptional applicant experience for transfer students

    • Support the Welcome Centres at both campuses by acting as a resource for transfer student inquiries and engaging with prospective transfer students
    • Work alongside the Marketing and Communications team to support transfer student specific web/print materials; organize and facilitate webinars.
    • Work with external stakeholders (for example, college partners; ONTransfer.ca) to ensure that Laurier’s transfer opportunities are accurately represented in web and print.
    • Identify new opportunities and develop new initiatives to aid in an exceptional prospective transfer applicant experience through to registration.
    • Manage all incoming and outgoing communication from the centralized transfercredit@wlu.ca email account, including inquiries from prospects/applicants, faculty members, staff, and partner institutions on all communications related to transfer credit
    • Provide service to applicants inquiring about the application of transfer credit policy to their applications and academic records. This includes communication and elaboration on positive and adverse decisions.
    • Required to deal with angry and upset individuals as a result of negative admission and transfer credit decisions; must be empathetic while at the same time upholding the decision; responsible for counselling applicants on alternative options.
    • Participates in recruitment events as required such as Ontario Unviersities’ Fair and on-campus open houses. Participates in Enrolment Services and campus events and webinars.

Maintenance of the Banner Transfer Articulation Module (BTAM)

    • Maintain and update all documentation and training manuals related to BTAM and the administration of transfer credit.
    • Develop and deliver training to Admissions staff as well as other members of the Laurier community on the administration and technical details of transfer credit.
    • Continually improve the BTAM system, including identification of high-impact enhancements, developing business cases and proposals on enhancements for presentation to Enrolment Services leadership, and troubleshooting and problem solving of anomalies, errors, or bugs.
    • Strive to ensure the transfer credit framework and policies are best-in-class, including ongoing research into policies of other post-secondary institutions and student expectations, synthesizing this information with the strategic academic priorities of Laurier to propose further improvements.
    • Conduct required data entry to ensure BTAM remains up to date at all times
Qualifications :
    • University Degree
    • Minimum 3+ years working in an admissions related capacity with at least two years adjudication experience and at least one year of transfer-student related experience
    • Experience with policy development, including researching and writing policy
    • Experience utilizing Banner software, as well as competency in website portal administration
    • Knowledge of the Ontario post-secondary education system, university and college programs and admission criteria
    • Proven ability to analyze and interpret inquiries and explain complex academic regulations and decisions courteously and effectively in a clear and concise manner with tact, discretion, compassion, and firmness as required, both written and verbal
    • Proven ability to interpret and apply academic policies and other tools to assess applicant files
    • Proven ability to assess admission requests in a very timely and accurate manner due to the high volume of application requests;
    • Proven ability to research topics and write reports; attend accurately to detail
    • Ability to interact clearly, concisely and persuasively, both verbally and in writing, with a variety of university personnel and community, including faculty, staff, students and external clients
    • Proven ability to handle highly sensitive and confidential material and remain focused in a high volume, high stress environment. Able to coordinate multiple priorities and tasks with many stakeholders.
    • Experience in project management
    • Effective interpersonal and public relations skills and presentation skills with demonstrated experience
    • Demonstrated skill/ability in the following areas: excellent written communication skills; dealing courteously and effectively with people; exercising good judgement and initiative; attending to detail; analyzing, interpreting and answering inquiries in a clear and concise manner; tact and diplomacy are essential
    • Demonstrated advising/counselling skills
    • Sound analytical and decision making skills
    • Ability to work independently and to set priorities
    • Excellent organizational skills
Grade : BR-G
Salary : $58,927 – $73,658
Salary Notes : This is a full-time, limited term position from October 2019 to April 30, 2020.
Please Note :

Please submit a cover letter and resume.

Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier’s Employee Success Factors.

Diversity and creating a culture of inclusion is a key pillar of Wilfrid Laurier University’s Strategic Academic Plan and is one of Laurier’s core values. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any sexual identities and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives at jbecker@wlu.ca. Candidates from other equity seeking groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity and Accessibility at equity@wlu.ca. We have strived to make our application process accessible however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources at 519-884-1970 ext.2007 or hr@wlu.ca.

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