You have a passion for helping others and growing BMO’s business. As a Personal Banker, you will focus on delivering exceptional service by truly understanding personal and small business customers and conducting a thorough financial needs assessment to offer the most appropriate solution that fulfills the customer’s immediate and future financial needs. You will identify and refer more complex financial needs to the appropriate branch team member.
What will you do?
Be a key member of a collaborative and versatile branch & market team
Engage customers in complete, needs based conversations to identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales & service needs, including everyday banking, retail investments, lending solutions, home financing (including business-for-self applications) and small business solutions
Offer advice and guidance on the digital and self-serve options available with the goal of making banking easy, simple and fast
Support customer transaction based needs as required based on customer traffic
Take the initiative and find creative approaches to make each customer’s experience feel personal
Proactively engage customers by reaching out, generating appointments and building new relationships within the community to grow BMO’s business
Take a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate/future opportunities
Collaborate with your BMO partners and identify referral opportunities to further grow the customer’s relationship with BMO beyond personal banking
Keep current with BMO policies and processes, the wider financial services marketplace, the legal and regulatory environment, and our commitment to upholding the highest ethical requirements of our industry
Follow through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch
Address questions & resolve issues raised through Consumer Credit, audits and quality checks to ensure data entry and recommendations are accurately documented in the lending applications and the lending process is followed
Use the Our Approach to Risk Management framework to protect the Bank’s assets and maintain the quality of the lending portfolio by ensuring adherence to lending process requirements and established yield, quality, diversification and risk guidelines.
Make credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank’s Policies and Procedures
What we’re looking for:
Passionate commitment to helping our customers
Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience
A focus on results and the ability to thrive in a consultative sales and team-based environment
Resourceful self-starter with courage and confidence to approach customers
Skilled at personal account opening, Customer Welcome Offers and investment discussions
Digitally-savvy and able to identify banking alternatives for our customers
Strong interpersonal skills, including the ability to build rapport and connections with customers
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
Spends 90% of time on advice-based conversations with customers and proactively booking appointments Spends 10% of time on conversations and requests related to banking services, including handling transactions and supporting customers who walk into the branch
Projects a professional presence; proactively engages customers in complete conversations about their personal banking needs; listens actively to understand customer needs, clearly explains potential solutions and their benefit to the customer
Learns quickly and is motivated to apply new knowledge
Is collaborative, enjoys helping others and being part of a team
Identifies opportunities for referrals and makes smooth hand offs to partners in BMO FG
Undergraduate degree and/or equivalent work experience
Working knowledge of personal and small business customer needs and solutions
Working knowledge of retail investments and lending product
Experience in financial services is an asset
Confident and at ease in the use of social media, tablets, Smart phones, online tools, and applications
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and understand their benefits
Registered Investment Sales Representative (RISR), including Mutual Funds Advanced completed
Personal Lending Credit Qualified Working without limits, with Business For Self designation; working knowledge of creditor insurance
At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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