Program Manager

Job Information
Author pmhedac
Date May 26, 2019
Deadline Open
Type Full Time
Company Hamilton Executive Directors Aboriginal Coalition
Salary 70000 - Per Hour
Location Hamilton, ON
Category Miscellaneous
Contact Information


Under the direction and approval of the Board of Directors (BOD), the Program Manager is responsible for the effective management of the daily operations of the organization; achieving milestones of planned activities, supervision of staff, providing reports to funders as required, act as a resource/liaison person in negotiations with funders, donors and supporters, be the external spokesperson for the organization, developing and implementing projects, and supporting board governance and strategic planning.

Roles and Responsibilities:

Administration & Financial Management

  • Management of day-to-day operations of the organization
  • Oversee financial resources (in collaboration with contracted bookkeeper, auditor and funders) to secure adequate funding for the operation of the organization and work with the Board to maintain a comprehensive budget
  • Administer the funds of the organization according to the approved budget and oversee the monthly financial performance and cash flow and inform the Board of all significant deviations from established goals
  • Provide monthly Program Manager Reports and Financial reports to the BOD and upon request
  • Signing authority to approve expenditures within the authority delegated by the Board
  • Develop and implement a business plan in accordance with the organizations strategic plan
  • Update operational policies and procedures on an annual basis
  • Identify and evaluate the risks to the organization’s people (staff, stakeholders, members, and volunteers), property, finances, goodwill, and image, and implement measures to mitigate all operational, financial and reputational risks
  • Ensure all annual corporation reporting requirements are filed / submitted in collaboration with contracted bookkeeper, auditor, & payroll company
  • Compile and maintain an up to date Indigenous agency directory indicating all programs and services offered and compiling an asset inventory of the urban Indigenous population of Hamilton
  • Perform other duties as directed by the Board of Directors

Leadership and People Management

  •  Leads by personal example, is accountable and deliver on commitments
  • Applies a proactive, positive approach to lead, coach and support staff to create an environment that encourages participation and accountability
  • Ensure staffing requirements for organizational and program delivery can respond to changing needs
  • Hire staff, ensure accuracy of personnel files, and establish a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations
  • Provides onboarding and orientation to all new staff members; provides probationary and annual performance appraisals for all employees
  • Oversee the implementation of the human resources policies, procedures and practices

Program Management

  • Oversee the delivery of the Indigenous Led Poverty Reduction Strategy Fund (ILPRSF) and fulfill all reporting requirements under the contract with the City of Hamilton including coordination and synthesizing of monthly financial, narrative and data reports of member organizations/sub agreement holders to the project
  • Develop and implement a medium – long term Indigenous centered evaluation plan for the ILPRSF in collaboration with member agencies/sub agreement partners
  • Identifies deviations from approved plans and budget that could prevent, impede or advance the achievement of ILPRSF objectives and acts in consultation with partners and stakeholders. Advises BOD and make recommendations for corrective action
  • Ensure ongoing programming excellence, rigorous program evaluation, and consistent quality of finance and administration, fundraising, communications, and systems; recommend timelines and resources needed to achieve the strategic goals.
  • Oversee the development, prioritization and implementation of projects and initiatives determined by the Board and in line with contractual commitments to funders and partners

Board Relations

  • Accountable to the BOD on all aspects of the organization’s activities
  • Coordinate and participate in annual strategic planning retreats
  • Participate in the development of the organizations strategic plan
  • Respond effectively to members/BOD and actively support BOD leadership to ensure the needs of member agencies are met
  • Prepare meeting agenda, supporting materials and logistics for Board meetings (in collaboration with Board President)
  • Foster effective teamwork between the Board, and its Committees
  • Ensure that the Board of Directors and the organization carries appropriate and adequate insurance coverage, including full understanding of terms, conditions and limitations.
  • Maintain up-to-date knowledge of, and ensure compliance with, legislation and government changes, as applied to not-for-profit organizations

Public Relations/Networking/Client Services/Fundraising

  • Initiate and develop cooperative relationships with a broad range of community sectors including: all levels of government, funders, the media, not-for-profit organizations, businesses, Indigenous community groups and partners, and any others associated with the business of HEDAC
  • Act as a spokesperson for HEDAC and represent the organization on appropriate committees, networks, joint projects, and in the media
  • When appropriate, serve as a consultant to other community cultural, arts, social and human services, environment and labour groups
  • Oversee the development and implementation of the communications strategy including all marketing/social media/website/promotion strategies, publicity materials and publications of programs, projects and events
  • Undertake activities that enhance the visibility and mandate of the organization
  • Communicate with stakeholders to keep them informed of the work of the organization and to identify changes in the community served by the organization
  • Identify and pursue all revenue sources including fundraising, sponsorship, in-kind support and grants


  • University Degree in Business Administration, Social Services or a related discipline and three – five (3-5) years of relevant experience in non-profit sector in a manager or supervisory role.
  • Preference for experience managing within an Indigenous agency/non-profit organization
  • Proficient in the use of computers, word processing, database and Outlook software
  • Excellent organizational and time management skills
  • Excellent communication skills, both oral and written
  • Ability to develop and manage operations strategies and work plans and track achievement of objectives
  • Ability to develop, track and manage performance objectives for contracts, programs, and projects
  • Experience with programming design, delivery and community development
  • Experience with Indigenous research and evaluation methodologies and implementation
  • Strong leadership skills and ability to achieve desired outcomes by leading by example
  • Ability to work cooperatively with a Board of Directors and provide updates in a proactive manner


  • Valid G Driver’s license and access to a reliable vehicle
  • Criminal records check
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