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Program Process Analyst

Job Information
Author pmnationtalk
Date March 18, 2020
Type Full Time
Company Hydro One
Location Barrie, ON
Category Computer Science
Client Hydro One
Contact Information
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Program Process Analyst

Date: Mar 9, 2020

Location: Barrie, ON, CA

Company: Hydro One Networks Inc

36034 – Barrie – Regular – Ongoing 

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

General Accountabilities:

  • Collect and analyze large volumes of data related to service level agreements, key performance indicators and Distribution work programs
  • Work with various stakeholders to define and develop business reporting for Distribution work programs leveraging tools such as Business Intelligence (BI), Microsoft Excel, Access, SharePoint, and SAP
  • Prepare reports and provide information, data or advice in response to internal and external requests
  • Utilize computer systems, software and analytical techniques to carry out forecasting and analytical studies to interpret and assess the execution of work programs within the Distribution business
  • Develop and document and/or utilize systems for the collecting, analyzing, presenting and reporting of information and estimates related to service levels, contracts and accomplishments
  • Prepare analysis and initiate studies or investigations where opportunities for improvement are apparent
  • Assist in discussions, problem solving and issue resolution regarding ongoing work program performance
  • Participate in the assessment of organizational performance as it relates to the execution of work programs
  • Assist in the development of communication requirements relating to a wide variety of business operation processes and related subjects making presentations to various audiences
  • Provide advice and direction on service level agreements, contracts, processes and related activities and assist with audits to ensure compliance
  • Perform other duties as required

Selection Criteria:

  • Requires knowledge of computer information systems and business administration to be able to develop and/or utilize systems and processes for analyzing, presenting and reporting large volumes of information
  • Strong and demonstrated skills in Microsoft Excel
  • Requires a proficient knowledge of English including written and verbal communication skills to be able to effectively prepare written correspondence, assist in discussions, interact with customers and deliver presentations
  • Requires experience handling multiple tasks while adhering to stringent deadlines
  • Requires some experience monitoring organizational performance
  • Requires  knowledge of service level agreements or contracts and analytical techniques to be able to analyze the associated information and provide advice and direction
  • Requires experience in working effectively with a wide range of people as well as the ability to work independently
  • This knowledge is considered to be normally acquired through the completion of 4 years of University training (Grade XII plus 5 years).  A degree in Business Administration, Economics or Computer Science is considered an asset.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2020.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Deadline: March 23, 2020

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