Snr VP & Country Head of Global Liquidity & Cash Management : 00008OZU
Employment Type: Regular
HSBC’s Global Payments and Cash Management serves as a core service provider to Global Banking and Markets (GB&M) and Commercial (CMB) customers. Reporting to the Country Head of CMB, the Country Head of PCM is responsible for proactively managing, leading and driving HSBC’s Cash Management activities throughout Canada for corporate, commercial and financial institutions clients to position HSBC as the top provider of such services in each of its chosen customer segments and countries within the country.
The role holder is expected to contribute to the development of the Group’s overall global cash management strategy and implement the global strategic direction for the payments and cash management business in Canada with a view to achieving maximum profitability and growth.
Impact on the Business
Drive and deliver revenue and PBT growth, achieve AOP targets and maximise the financial contribution of the payments and cash management business in the country
Lead the execution of the PCM global strategy in the country to ensure an optimal balance of NFI and NII in the country, proactively manage costs, and achieve and exceed key performance indicators while building a sustainable business model
Drive the delivery of a comprehensive and competitive suite of payments and cash management solutions, delivered through a range of delivery channels by executing a commercially focused product management strategy, which aligns with the propositional requirements of the Customer Groups
Lead the development and execution of a high quality client-centric service culture that delivers superior post-sales support to GB&M and CMB clients across the range of PCM products in the country
Position HSBC as the top provider of payments and cash management services in the country by developing an appropriate marketing strategy to ensure that HSBC is ranked number one in all significant cash management surveys across the country.
Lead the creation of appropriate operating budgets for the country and track performance of country PCM against MTOs, ROPs and Performance Scorecards and ensure strategic alignment with Global and Country imperatives
Take responsibility for running a globally & country compliant PCM business which meets changing regulatory requirements and ensures reputational risk impact is mitigated / minimised for PCM
Optimise the use of PCM resources across the country, by developing and monitoring appropriate MI to manage the use of PCM resources including people, premises and systems.
Strive for class-leading customer experience by cultivating a consistent selling and relationship management culture.
Establish metrics and ensure effective tracking of HSBC’s competitor offerings and performance v HSBC.
Deepen customer relationships through championing business co-operation with key stakeholders including Global Banking & Markets, CMB, Trade & RF, Private Banking, RBWM and ensure strong networks with key external stakeholders such as regulatory bodies, IT vendors etc
Understand current economic trends and its impact on HSBC within assigned country and identify key levers to capitalise on opportunities or minimise downside exposure.
Represent PCM at Country governance committees and forums and act as a PCM champion to ensure that key objectives are prioritised appropriately within CMB & GBM
Leadership & Teamwork
Drive a high performance culture through effective people management activities and drive up employee engagement by taking action against agreed priorities in identified action plans
Encourage cross-country and cross-business teamwork by sharing best practices
Develop and implement Human Resource strategies to provide an environment where individual and team contributions are encouraged and rewarded, and where individuals and teams are provided with appropriate development opportunities.
Create a clear succession and development plan process to identify and develop talent
Live the HSBC values
Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices.
Promote an environment that supports diversity and reflects the HSBC brand.
Operational Effectiveness & Control
Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.
Implement the Group compliance policy locally by containing compliance risk in liaison with the Group Compliance Officer, Area Compliance Officer and Local Compliance Officers, ensuring adequate compliance resources and training.
Foster a compliance culture. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply
Continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings and the impact of new technology
Contribute to the overall corporate governance structure in the Country, including policy and decision-making, as a member of various Committees.
Proactively develop and execute risk mitigation measures to protect the Bank and its customers from all regulatory, compliance and service issues.
To implement the Group compliance policy locally by containing compliance risk in liaison with the Head of Group Compliance, Global Business Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators.
Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
Complete other responsibilities, as assigned.
To develop a cash management culture/capability globally able to meet the needs of the Group’s corporate and institutional customer base in GB&M and CMB. To ensure that HSBC is able to offer high quality, specialised services comparable or superior to its main competitors, and to be instrumental in acquiring profitable business opportunities for the Group.
In an increasingly competitive environment, ensure the ongoing development of HSBC’s PCM franchise, as well as contributing to HSBC’s broader GTB business, with particular focus on future product development, superior use of technology, an organisational structure which works well in the Group matrix, innovative yet cost effective client solutions and people retention and development.
To ensure that PCM’s strategy remains aligned with whilst at the same time proactively contributing to the strategies developed and executed by the Customer Groups, leveraging HSBC’s depth and breadth of client relationships and PCM capabilities to optimise the share of wallet that HSBC achieves.
Providing a coherent,commercial business strategy to enable a coherent systems strategy in support; leading a business which is under increasing regulatory and compliance scrutiny.
GB&M and CMB see PCM as a core revenue contributor to their client relationships. Such revenues are ‘sticky’ annuity revenues with low capital usage and a high ROE. While of value to the Group, this also makes PCM an increasingly competitive product in the marketplace. HSBC’s market leading customer proposition has made it a prime target for competitor banks as these institutions look to meet increasingly demanding client expectations. High staff turnover is one result requiring strong leadership to manage.
Client demand is focused on a broad range of integrated cash management solutions encompassing disbursements, collections and liquidity management, all delivered through a suite of interoperable delivery channels which can be seamlessly integrated to their own back office systems. In addition to ongoing investment in technology, this requires the adoption of a consultative sales focus supported by the provision of high quality and consistent implementation and customer service support locally and globally.
The Payments world is under increasing regulatory focus and the Job Holder will be accountable for regulatory compliance locally for all PCM products and will also be accountable for overseeing the regulatory compliance of payments products managed by other Customer Groups and businesses.
Management of Risk
Shall be responsible for overseeing and ensuring that risk standards are in accordance with the Group Standards Manual (GSM) and appropriate Function Instructional Manuals (FIMs). Robust local risk policies Business Instruction Manuals (BIMs) to be in place and reviewed regularly for their ongoing adequacy.
The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation, and promote an environment that supports diversity and reflects the HSBC brand
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with line management and/or the appropriate department
Observation of Internal Controls
Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
Broad commercial banking and relationship management experience (min. 15 yrs experience) including an in-depth knowledge of the PCM business on a global basis.
Highly developed management skills, with experience in team building and managing a wide range of projects.
Ability to lead and motivate other managers and staff, employing appropriate management styles.
Highly developed communication and influencing skills set.
Experience of managing resources to achieve objectives using appropriate communication delegation and planning skills.
Ability to use strong judgmental skills to identify and resolve problems whilst maintaining budgets, time scales and quality of output.
A sound knowledge of all aspects of the CMB business.
An ability to appreciate the application of technology in relation to operations
Group Leadership Capabilities – the following capabilities have been identified as essential for this role:
Navigating – Understanding and translating Group Strategy into immediate business/function and aligning direction for self and teams. The role holder is expected to embrace multiple stakeholder needs, translate immediate business/function strategy into own unit and make right strategic choice for unit from a range of options
Aspiring – Setting world class standards and embedding these in immediate business/function area. The role holder is expected to have knowledge of world class standards across the industry, drive performance against leading standards and build the best capability for the whole Business/Function
Driving – Leading from the front by courageously setting and executing stretching goals for the immediate business/function area. The role holder is expected to champion change across the Business/Function, and set stretching goals
Mobilizing – Authentically engaging a diverse range of stakeholders to deliver at pace. The role holder is expected to embrace diversity and inclusion within the unit and improve employee engagement
Sustaining – Making considered decisions that protect and enhance HSBC values, reputation. The role holder is expected to be a role model of the HSBC Values and Culture and enhance the brand of HSBC
Job Field : Commercial Banking
Primary Location : North America-Canada-Ontario-Toronto
Schedule : Full-time Shift : Day Job
Type of Vacancy : Country vacancy
Job Posting : 23-Jan-2017, 17:21:38 Unposting Date : 07-Feb-2017, 02:59:00
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