This placement opportunity is for a full-time 18-month rotation in the following team within Customer Care and Corporate Affairs:
Job Overview – Communications Officer:
Join a dynamic and highly productive communications department by elevating its Social Media presence and leadership by assisting the Manager of External Communications in the planning, development and implementation of Social Media communications programs to meet the specific information distribution needs of the Company and the public. Participate in the preparation and provision of written, visual and verbal information on a forward looking or proactive basis to customers, stakeholder groups, Company staff, media contacts and governmental agencies through social mediums.
Support the external communications function by acting as a primary and strategic Company agent on operational and sensitive issues in social media. Research issues to identify appropriate approaches, strategies and responses. Develop key messages, identify positive profile opportunities and coordinate with team members for message consistency.
Play a key role in the development and oversight of the social media strategy and oversee the execution of proactive and reactive tactics on company accounts, organizing original content, grow and nurture the Company’s social audience/followers, fielding questions/inquiries from customers/stakeholders, ensuring cross-platform consistency on position statements, escalating emerging issues, and serve as final approver of post content.
Oversee and provide guidance to Customer Contact Centre to continuously improve community management.
Monitor, measure and evaluate the success of all social platforms.
Provide operational support to a myriad of corporate communications activities, including media events, speeches, employee events, trade shows and stakeholder meetings through the lens of social media.
Confer with the field or other Company personnel involved in related or shared projects/programs, to discuss and solve problems of mutual concern.
Act as a resource and work with various contacts regarding continuing communications at and on behalf of the Company.
Plan, develop and implement communications plans and strategies in support of corporately stated objectives and to address stakeholder, customer and employee needs. Support employee communication efforts through the development and implementation of communication plans and strategies that improve employee engagement through social media. Monitor the success of programs.
Keep abreast of and maintain a general knowledge and information data bank on social media and/or communications best practices, current and developing energy sources, electricity, the Company’s role, objectives and policies and other relevant topics.
Act as the social media contact in emergency situations; be responsible for the operation of the local Information Centre set up in the local municipality (i.e., prepare social media bulletins/updates on the emergency situation for release).
Provide direction and supervision to one direct report in the execution of the company’s social media strategies and tactics.
Support the department’s after hours function by serving as part of the on-call team and be available for occasional travel.
Perform other duties as required.
A four year university education in public relations, journalism, social sciences, communications or English.
A post-graduate program in communications, journalism or social media would be considered an asset.
8 to 10 years of experience in a combination of public relations, media relations, corporate communications, news media and social media.
Highly developed communication and interpersonal skills, able to build relationships and interact comfortably with a wide range of levels in the organization: from senior executives to support staff within and outside of the company.
Demonstrated proficiency in major social media channels, including Facebook, Instagram, Twitter and LinkedIn.
An adept story teller, capable of distilling complicated topics into digestible sound bites.
A brand-builder, interested in building the Company’s notoriety and audiences by leveraging modern and emerging tools
If you share our passion for safety, our customer service focus, and are ready to play a lead role in building a bright future, we would love to hear from you!
Thank you for considering this opportunity and we welcome applications from all qualified candidates. If you are being considered for an interview or other assessment one of our Recruitment Consultants will be in touch. Furthermore, if you are being considered for an interview and require special accommodations please let us know. Finally, short-listed candidates will be asked to pass a reliability check (which could include criminal background check, driver’s license abstract, education verification, etc.) prior being offered a job at Hydro One.
Deadline: April 16, 2019
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