Sr. Manager, Infrastructure Strategy & Operations

Job Information
Author pmnationtalk
Date September 19, 2019
Type Full Time
Company Express Scripts Canada
Location Mississauga, ON
Category Business / Management
Client Express Scripts Canada
Contact Information
Apply Now!

Sr. Manager, Infrastructure Strategy & Operations

Express Scripts Canada (ESC) is actively looking for a Senior Manager, Infrastructure Strategy and Operations,  who is looking for a challenge and loves an innovative work environment. We know that our clients expect the best from us and that means providing benefit management solutions that deliver better health benefits for less to our clients – employees, employers, insurance carriers, third-party administrators and government health programs.

The Senior Manager, Infrastructure Strategy & Operations will lead a deeply-skilled organization within Technology Services that consists of several Architects and domains, delivering a program to keep ESC systems secure, accurate, reliable and compliant. Reporting to the Director of Technology Services, this person will collaborate to set the strategic technology direction in support of the business objectives of the company, ensuring the infrastructure and processes required to effectively deliver critical business services are in place. They will create a work environment that enables their employees to be their best and deliver on their accountabilities. They are personally accountable for aligning with and championing organizational change to deliver business results, ensuring the teams are collaborating with peers across the organization to deliver value to the business. They demonstrate a high level of influence within their own organization, with their business partners, peer leaders and senior leaders.


  • Works with senior team members to develop ideas and team strategy that have long-term, strategic impact, aligning with Enterprise direction. Responsible for initiating work and allocating resources necessary to implement strategy and achieve organizational goals
  • Provide technical and professional leadership over large or complex initiatives where multiple architectural disciplines are involved. Execute governance over solutions developed by architects.
  • Identify opportunities to enhance the architecture. Create and articulate the case for change by developing opportunity canvasses, highlighting potential business/customer benefits.
  • Maintains breadth and depth of technical delivery expertise including but not limited to Private Cloud implementations, Networks, Storage, Desktop, Virtualization, Data Centers etc.
  • Champions adoption of DevOps and Agile Delivery methodologies adjusted for infrastructure service delivery for both project implementations and operational support teams
  • Builds and maintains relationships with all levels of employees by creating an environment of safety and innovation within their organization and across peer groups
  • Models and creates an environment of accountability for their organization, peer groups and leaders by setting clear performance objectives in support of business outcomes
  • Develop and maintain accurate budget and forecast for labour and non-labour
  • Conduct regular performance evaluations and performance management activities
  • On-call Escalation point for Incident Management Process, Business Continuity and Disaster Recovery.



  • Bachelors’ Degree with technical study or equivalent experience


  • 12+ years technical experience in Infrastructure architecture, design and implementation in a diverse Enterprise real-time POS environment (Windows & Linux operating systems) subject to PCI regulation is required
  • 5+ years of management experience; should include accountability for all aspects of leading an Enterprise organization including people processes, client/partner relationships, work processes and delivery of work products is required
  • Past experience with ITIL Change Management and Incident Management processes.


  • Experience in Healthcare or Financial industries
  • Experience with Network Segmentation
  • Experience with Project management


Express Scripts Canada, a registered business name of ESI Canada, an Ontario partnership indirectly controlled by Express Scripts, Inc. (Nasdaq: ESRX), is one of Canada’s leading providers of health benefits management services. From its corporate headquarters in Mississauga, Ontario, just outside Toronto, Express Scripts Canada provides a full range of integrated pharmacy benefit management (PBM) services to insurers, third-party administrators, plan sponsors and the public sector, including health-claims adjudication and processing services, Home Delivery Pharmacy Services, benefit-design consultation, drug-utilization review, formulary management, and medical and drug-data analysis services, to better facilitate the best possible health outcomes at the lowest possible cost.

It will be a condition of employment that the successful candidate receives the Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation in order to receive Clearance if required.

We offer a competitive salary, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. Thank you for your interest in this position, however only qualified candidates will be contacted for an interview. No telephone calls please.

For more information about Express Scripts Canada, visit its Web site at

Send To Friend Email Print Story

NationTalk Partners & Sponsors Learn More