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Technical Writer (Contract)

Job Information
Author pmnationtalk
Date April 17, 2019
Type Full Time
Company Express Scripts Canada
Location Mississauga,ON
Category Technician
Client Express Scripts Canada
Contact Information
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Technical Writer (Contract)

Express Scripts Canada is actively looking for a dynamic and self-motivated Technical Writer to work within the Technical Writing Services Team. The successful incumbent will be responsible for the research, creation and maintenance of system documentation for internal software applications, such as user manuals, release notes, and detailed design documents (DDD). The successful candidate will be able to interpret and integrate technical concepts and literature into user-friendly documentation and write technical subject matter for a variety of audiences; technical, business and end-user

This is a 9 month contract position


  • Create and maintain technical and end-user documentation for in-house applications, including System User Manuals, Release Notes, and Detailed Design Documents in PDF format
  • Publish and distribute technical documents to appropriate channels
  • Follow established documentation quality assurance processes and style guides
  • Understand the functionalities of Express Scripts Canada’s internal systems
  • Coordinate and review all written material with Translation Services; amend French documentation as needed
  • Collaborate with team members and contribute to discussions and stylistic decisions
  • Interact with various Information System roles; product/software development, application support, business analysts
  • Conduct user analysis, product research (applications) and usability testing
  • Interview various subject matter experts
  • Complete special projects as assigned by management


  • Certificate in Technical Writing
  • 3 years relevant experience as a Technical Writer including technical documentation and interpreting technical documentation for end users
  • Impeccable writing, spelling and grammar skills
  • Attention to detail – accuracy is critical
  • Proficient in the following applications:
  • Adobe FrameMaker
  • Adobe Acrobat
  • Microsoft Word
  • SharePoint
  • Proficient with desktop publishing, online help creation and graphics software
  • Adaptable and able to grasp new concepts; understanding system processes and new technologies
  • Capable of working independently with minimal supervision
  • Exceptional organizational skills
  • Effective time management skills and multi-tasking abilities
  • Intuitive and self-motivated
  • Research and analytical skills


Express Scripts Canada, a registered business name of ESI Canada, an Ontario partnership indirectly controlled by Express Scripts, Inc. (Nasdaq: ESRX), is one of Canada’s leading providers of health benefits management services. From its corporate headquarters in Mississauga, Ontario, just outside Toronto, Express Scripts Canada provides a full range of integrated pharmacy benefit management (PBM) services to insurers, third-party administrators, plan sponsors and the public sector, including health-claims adjudication and processing services, Home Delivery Pharmacy Services, benefit-design consultation, drug-utilization review, formulary management, and medical and drug-data analysis services, to better facilitate the best possible health outcomes at the lowest possible cost.

It will be a condition of employment that the successful candidate receives the Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation in order to receive Clearance if required.

We offer a competitive salary, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. Thank you for your interest in this position, however only qualified candidates will be contacted for an interview. No telephone calls please.

For more information about Express Scripts Canada, visit its Web site at

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