7 hours per day, 35 hours per week, Monday to Friday
Rexdale, Ontario (CA-ON)
Hydro One work location:
C09 – Richview TS
OP-2ND LV SP
2ND LV SPT (10000876)
Reporting to the Manager Telecom Operations, the successful incumbent will be required to perform engineering and operations work of average complexity for 2nd Level Support team participating and assisting in the maintenance, operation and service support for various telecom services.
Perform telecommunications engineering work of average complexity within the 2nd Level Support team. Provide telecommunications engineering support and expertise on specific services, and specialized knowledge involved in the design, construction, installation, reliability analysis, implementation, operation and maintenance of the telecom infrastructure including the management of services, on Hydro One’s wide area network, administrative locations, which may include but are not limited to such areas of applications as:
Site telephony systems and services comprising wired/wireless voice/data/video solutions, computer and telephony integration solutions, specialty personal wired wireless communications systems, including site voice paging, emergency and public alerting solutions
Administrative and operating voice networks, including LAN/WAN solutions.
Assist in the development and implementation of designs for telecommunications systems to meet or enhance the reliability needs of telecommunications system and to meet other business needs. Develop and prepare engineering designs, estimate specifications and instructions for work or projects of average complexity for telecommunication facilities.
Participate, assist and perform maintenance, operation and service support and management functions on the various telecom transmission, power system telecom, LAN/WAN data services, administrative and operating voice systems/services as part of the Telecom suite of services and infrastructure.
Be responsible for specific tasks of the assigned work or project, which may include scheduling, estimating of requirements and costs, technical specifications, design work, budget, tendering, resource requirements, etc. Provide estimates for telecom capital construction program and ensure work or projects remain within authorized amounts.
Participate in the evaluation of new products/services. Maintain current knowledge of emerging telecommunication technologies and commercial services to ascertain suitability for use in the power system applications and other core business and administrative applications like voice/data/video services, LAN/WAN technologies computer telephony integration and other telecom enabled applications.
Work with specific clients in the corporation to discuss their telecom requirements and assist with obtaining their acceptance of proposed solutions, including the definition and establishment of service level contracts for telecom services.
Participate or work with telecom carriers of commercial services and vendors of telecom software and hardware regarding the installation and maintenance of products/services and the resolution of problems. Assist with the Co-ordination of some activities in a multi-vendor situation and assist in influencing the suppliers towards development activities of value to Hydro One.
Assist with the technical support for reported problems on existing or newly installed operating telecommunications systems.
Assist in the provision of specialized engineering information, education and assistance to other units in the division and other Business Units in the corporation. Monitor acceptance tests and inspect telecom facilities as required.
Assist in the development and prepare telecommunication plans to meet customer and Corporate requirements. Recommend proposals for integrated telecommunication services based on cost/benefit analysis.
Maintain current knowledge of specific areas of telecommunication technology, including new products and services, techniques, procedures, designs etc. Recommend changes that will result in work programs. Participate in the planning of future work programs and budgets and explanations of variances.
Participate in interdepartmental studies requiring good engineering knowledge on telecom facilities, equipment, customer requirements, and interfaces.
For assigned work or project, collaborate with customers, other divisional staff and external parties in correlating telecom facilities and to obtain concurrence with schedules. Co-ordinate schedules to meet in-service dates and revise accordingly. Check progress of work, investigate delays and take corrective action.
Participate in meetings with internal divisional and customer groups, and outside agencies and parties to advise and reach consensus on technical matters pertaining to engineering specifications, telecom requirements and to resolve technical and other issues.
Perform other duties as required.
If you share our passion for safety, our customer service focus, and are ready to play a lead role in building a bright future, we would love to hear from you!
Thank you for considering this opportunity and we welcome applications from all qualified candidates. If you are being considered for an interview or other assessment one of our Recruitment Consultants will be in touch. Furthermore, if you are being considered for an interview and require special accommodations please let us know. Finally, short-listed candidates will be asked to pass a reliability check (which could include criminal background check, driver’s license abstract, education verification, etc.) prior being offered a job at Hydro One.
Deadline:April 24, 2019
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