Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!
Full life cycle support of network infrastructure required for the support of the Integrated Operating Facilities used in the real-time monitoring and control of the transmission system
Support system designs and software through their lifecycle, including requirements definition, design, specification, implementation plans, project costing and procurement, installation, commissioning, production support and decommissioning.
Provide support and assistance to other team members and end-users to identify and troubleshoot system problems.
Manage problems handed over by 1st level support through to resolution, including any required design changes, emergency fixes or support required from vendor support organizations.
Evaluate and maintain current knowledge of emerging technologies and commercial services to ascertain suitability for use.
Provide on-call support for systems issues as required.
Interact with other departments, divisions, or external organizations in support of Power System IT objectives.
Perform other duties as required.
Demonstrated strong personal commitment to delivering high quality work and customer satisfaction.
Demonstrated ability to develop, deploy and support complex real-time systems, applications and tools required for transmission operations.
Demonstrated commitment to customer and Hydro One goals.
Demonstrated team leadership and team player skills.
Demonstrated strong organization and planning skills.
Demonstrated ability to work in a project environment, under tight deadlines, interfacing with applications and system experts, as well as users and project leader.
Demonstrated record of self-motivated behavior and perseverance to accomplish objectives.
Demonstrated strong problem solving and trouble shooting skills.
Demonstrated use of innovative solutions and approaches.
Demonstrated ability to assess and manage risk.
Excellent written and oral communications skills and practices.
Demonstrated capability to deal with external vendors.
Experience working in a high availability, high security, real time computing environment
Essential Knowledge, Experience and Qualifications:
Requires intermediate to advanced knowledge of power system engineering theory, computer applications and complex computer systems running in a mission critical, real time environment.
This knowledge is normally acquired through the completion of four years of University training or equivalent plus up to 6 years relevant experience.
Four to six years of experience supporting advanced real time systems, applications and tools at a large scale transmission operating centre.
Requires an in-depth understanding of the Hydro One Transmission system.
Requires experience with change control, incident control, source control, and release procedures
At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.
We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2020.
Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email email@example.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.
Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.
Deadline: April 15, 2020
In the event you are experiencing difficulties applying to this job please consult our help page here.
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