Automotive Service Advisor

Automotive Service Advisor

Job Information
Author ahnationtalk
Date August 26, 2016
Type Full Time
Company City of Toronto
Salary $31.77 - $34.80 - Per Hour
Location Toronto, ON
Category Business / Management
Client City of Toronto
Contact Information
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Automotive Service Advisor

Job ID # 2247488 X
Division Fleet Services
Section Maintenance Operations
Job Stream Operations & Maintenance
Job Type Permanent, Full-Time
Salary/Rate $31.77 – $34.80 / Hour
Hours of Work (bi-weekly) 80.00
Shift Information Monday – Friday, 40 Hours per Week. 7:00am – 3:30pm
Affiliation L79 Full-time
Number of Positions Open 1
Posting Date 25-Aug-2016
Closing Date 08-Sep-2016

Job Description

Major Responsibilities:

  • Responsible for the vehicle or equipment intake at the garage
  • Receives driver reports, reviews and clarifies information for accuracy
  • Conducts preliminary assessment and generates repair orders in Fleet Management Information System (FMIS)
  • Schedules work and monitors progress for preventative maintenance (PM), Periodic Mandatory Commercial Vehicle Inspection (PMCVI) program and other maintenance and repair requirements
  • Monitors outstanding jobs and determines priorities with Supervisor, reschedules work if necessary
  • Sends repairs out for Warranty or contracted services in consultation with Supervisor
  • Follows up on units waiting for parts and/or labour
  • Contacts clients for scheduled, completed or other repair work issues
  • Checks times and charges for accuracy and confirms with Supervisor
  • Prepares daily reports including materials/equipment used, hours worked, quantities of work items completed and other relevant information
  • Processes service calls including dispatching mechanics to conduct road repairs
  • Arranges for external services for vehicle repair
  • Maintains, enters, edits, updates and completes work orders using the FMIS
  • Works in conjunction with the Lead Hand to plan, schedule and organize shop work flow

Key Qualifications:

Your application must describe your qualifications as they relate to:

  1. Experience working in a fleet customer service environment.
  2. Extensive experience in all aspects of maintenance and repair of vehicles and equipment.
  3. Extensive experience using relevant computer applications (MS Word, MS Excel) and FMIS systems such as Asset Works M5™ or equivalent.
  4. Must possess a valid Province of Ontario Driver’s License, Class G, with an acceptable driver’s record as per the MTO policy (non-probationary) with a drivers abstract that demonstrates the ability to obtain a Class DZ driver’s license.
  5. Must be eligible to qualify for the City’s equipment operating permit in accordance with the City’s Fleet Safety Policy.

You must also have:

  • Strong interpersonal skills to interact effectively with employees, management, the public and external service providers
  • Excellent communications skills, both verbal and written
  • High quality customer focus and service delivery
  • Knowledge of the Occupational Health & Safety act and the applicable regulations
  • Possession of a current Ontario Government Certificate of Qualifications – Truck and Coach Technician and Automotive Service Technician, is an asset
  • Must be willing and able to work various shifts, as required

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set-up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.

The City of Toronto is committed to fostering a positive and progressive workforce that is representative of the citizens we serve. We will provide equitable treatment and accommodation to ensure barrier-free employment.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the City of Toronto’s Accommodation Policy, a request for accommodation will be accepted as part of the City’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply or if selected to participate in an assessment process, you must provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.


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