• Assesses client’s functional and financial status to determine eligibility
• Compiles and verifies client financial information by contacting financial institutions
• Compiles client functional information through personal interview, and liaison with client supports and relevant service providers
• Documents and cross references information on an ongoing basis
• Creates individual case files
• Writes reports, prepares and evaluates information, including statistics, as required
• Completes applications and required forms
• Calculates eligibility for subsidy and service
• Enters data required for computer input
• Edits computer reports and makes necessary adjustments
• Provides ongoing assessment, case coordination and monitoring of client’s needs on a pre-determined basis
• Assists applicants, clients and families to identify and access alternative courses of action when community based services are not appropriate to the needs of the individual
• Maintains updated records for all client related matters and prepares correspondence and statistical information as per policies
• Makes referrals as appropriate and maintains follow up
• Maintains a caseload, meeting re-assessment and monitoring standards
• Deals with urgent situations and ongoing new referrals
• Liaises with contracted service providers in the coordination and provision of services to the client as determined in the case plan
• Provides an advocacy role for clients
• Utilizes community resources effectively to maximize the client’s independence and to enhance the client’s quality of life
• Attends/participates in case conferences as required
• Responds to enquiries, complaints or emergency situations involving clients
• Assesses situation, presents and implements solutions, and completes documentation relating there to
• Maintains current knowledge of legislation, services, resources, policies, programs, procedures and issues affecting clients
• Interprets legislation, departmental and divisional policies and procedures
• Participates in orientation, in-services and ongoing education related to the clients’ needs
• Attends team meetings
• Participates on internal/external committees, on an ongoing basis
• Develops and maintains relationships with community agencies and organizations in order to communicate legislation, policy and procedures and reciprocally to keep abreast of services, programs and referrals for clients
• Researches, analyzes and evaluates information
• Makes recommendations regarding divisional policies, procedures, forms etc.
• Designs and delivers presentations to the public, staff and community groups
• Provides work direction to clerical staff
• Protects the rights of clients and families

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Degree or diploma in Social Services, or equivalent combination of education and experience in social or community services.
2. Considerable experience in case planning/co-ordination including performing assessments/reassessments, determining eligibility, monitoring and coordinating of in-home services for seniors.
3. Experience working in social or community based services setting.

You must also have:

• Knowledge of the Homemakers and Nurses Services Act, and related programs and services legislation.
• Knowledge of community agencies and resources.
• Ability to establish and maintain effective working relationships with a diverse client population, staff, community agencies and the public.
• Ability to communicate effectively both verbally and in writing with clients, staff, and the public.
• Ability to work independently and organize time and workload effectively.
• Ability to collect data, organize and analyze information and resolve problems.
• Knowledge of and ability to work with a quality improvement focus.
• Ability to utilize computers and various software packages such as Microsoft Office.
• Ability and willingness to travel and visit clients in various locations in the community.
• Ability and willingness to work in high risk areas (e.g. infested client homes, hostels etc.).

Please Note:

• As a condition of employment with the Long-Term Care Homes & Services Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Long-Term Care Homes Act (O.Reg.79/10)

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set-up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.

The City of Toronto is committed to fostering a positive and progressive workforce that is representative of the citizens we serve. We will provide equitable treatment and accommodation to ensure barrier-free employment.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the City of Toronto’s Accommodation Policy, a request for accommodation will be accepted as part of the City’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply or if selected to participate in an assessment process, you must provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set-up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.