Community Services Assistant – Scheduler

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Community Services Assistant – Scheduler

Job Information
Author alnationtalk
Date August 22, 2022
Deadline Open
Type Full Time
Company Canadian Red Cross
Salary $31,272 - $39,090 - Annual
Location Timmins, ON
Category Community Services
Client Canadian Red Cross
Contact Information
Apply Now!

crc

Title: Community Services Assistant – Scheduler
Location: Timmins, ON
Type of Contract: Permanent Full-time
Salary Band: $31,272 – $39,090 per year

The Canadian Red Cross (CRC), an iconic brand and one of the most inspirational not-for-profit organization on this planet, is seeking a Community Services Assistant-Scheduler to join our Community Health & Wellness Team.

You have a passion for helping others, and want to work with other dedicated individuals? By applying, you are taking a big first step to be part of an exciting organization

At the Canadian Red Cross, we are guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons to apply, particularly Indigenous peoples, persons with disabilities, racialized people, and people with diverse gender identities and sexual orientations, and others who share our values and contribute to fostering an inclusive and diverse workplace.

We are looking for a Community Services Assistant-Scheduler to assist and support the daily activities of the Transportation and Meals on Wheels Programs in the Timmins & District community.  The Community Services Assistant-Scheduler will ensure that service coordination related to or between client service and CRC personnel are performed in an accurate and efficient manner in accordance with the Canadian Red Cross, Community Support Services mission, established policies and procedures, relevant legislation, government guidelines, and local contract requirements.

As a Community Services Assistant-Scheduler, you will:

  • Provides client/transportation service coordination daily including developing/distributing client/Volunteers service schedules and informing client/Volunteers via telephone or voicemail of changes to schedules.
  • Assist with referrals/intake information
  • Receive notification from clients/Volunteers of factors affecting re-assignment of clients.
  • Reports any unresolved service coordination difficulties to immediate Supervisor/Manager, as appropriate.
  • Enters all relevant client information into the Client Information Management System (CIMS). Verifies the integrity of data and makes corrections as necessary.
  • Assesses availability and appropriateness of personnel for routine assignments according to local requirements, policies & procedures and the Collective Agreement where applicable.
  • Produces schedules and reports on a regular basis, and upon request of the Supervisor/Manager.
  • Records all communications and consequent actions in appropriate fields/locations.
  • Collaborates with accounting to ensure accurate and timely billing and payroll functions.
  • Receives concerns from clients and personnel with regards to scheduling practices and redirects to the appropriate professional.
  • Advises appropriate Supervisor/Manager within the local branch of existing and anticipated staffing requirements.
  • Provides clerical support to the Supervisor/Manager and, as required, support and general direction to personnel
  • Processes faxes, photocopying, and electronic mail and distributes staff mailings, as required.
  • Contributes to a healthy and safe working environment.

What we are looking for:

  • The minimum qualifications for this position are one to two (1-2) years of postsecondary education and one to three (1-3) years of job related work experience, or an equivalent combination of education and experience.
  • Customer service experience is an asset
  • Excellent verbal and written communication skills
  • Ability to multi-task and prioritize work flow
  • Experience in a fast-paced and team-oriented environment
  • Knowledge of medical terminology is an asset
  • Ability to work non-traditional hours
  • Experience with Excel and CIMS is an asset
  • Bilingualism is a requirement (English/French)

Working Conditions:

  • 35-hour work week, Monday to Friday.
  • Most of the work is performed in an office environment.
  • Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground)

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.

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