Director, Policy & Strategic Support

Director, Policy & Strategic Support

Job Information
Author pmnationtalk
Date May 16, 2019
Type Full Time
Company City of Toronto
Location Toronto, ON
Category Business / Management
Client Day Communications
Contact Information
For more information on this and other opportunities with the City of Toronto, visit us online at To apply online, submit your resume, quoting File #2325159 X, by June 6, 2019.

Director, Policy & Strategic Support

Toronto, ON

An innovative, results-oriented leader whose expertise in policy research, development and implementation is complemented by the ability to drive change, continuous improvement and the creation of a high-performing workplace environment, you welcome this opportunity to make your mark on the City of Toronto as part of the Municipal Licensing & Standards Division.

Reporting to the Executive Director, Municipal Licensing and Standards, you’ll lead the strategic policy, planning and research functions in the Municipal Licensing and Standards Division through the development of plans and strategies, business intelligence, research activities, special projects and liaison/participation with diverse internal and external stakeholders on corporate policy development.

As Director of the Policy & Strategic Support Section, it will be your role to develop, design and implement functional policies and programs that make major changes in overall business performance based on long-term needs. You will also be counted upon to contribute to the continuous improvement of divisional performance, both through analysis and by developing and implementing sound management practices and procedures.

This mandate calls for considerable experience in managing and motivating a diverse workforce, ensuring teamwork, high standards of work quality and organizational performance, as you’ll be directing all Section activities through a skilled management team, with a focus on promoting continuous learning and innovation. Experienced with financial reporting processes, including budget control, business cases, forecasting and interpreting financial reports, you’re equally prepared to develop, recommend and administer the Section’s annual budget, including the control of expenditures.

Your readiness for this senior role has a solid foundation: extensive management experience in a large public or private sector organization, with specific expertise in policy research, development and implementation, as well as project and issues management, backed by a post-secondary education in a professional discipline pertinent to the job functions, or an equivalent educational and work history.

With your extensive experience in initiating, leading and implementing proactive, progressive change in order to redesign and implement business processes, policies and strategies to facilitate improvements within critical timeframes, you’re well equipped to provide program management staff with the direction, guidance, processes and tools needed to increase efficiencies and improve the effectiveness of services provided by the Section.

A skilled senior decision-maker with a track record of innovation, results-oriented leadership, strategic and lateral thinking, and strong analytical and problem-solving abilities, you’ll lead Division-wide and cross-division projects and special assignments involving multiple functional areas within and beyond the Division, to ensure the implementation of a complete and comprehensive strategy and approach.

Your interpersonal strengths as a communicator at all levels of the organization, adept at developing effective working relationships with all stakeholders, including various political levels and the community, will prove invaluable in the complex environment in which we operate. Just as important for success in this role will be your ability to foster a culture that emphasizes collaboration, transparency, accountability and trust while promoting a strong code of ethics and integrity to support public service excellence.

Work for the City you love

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as Director, Policy & Strategic Support within our Municipal Licensing & Standards Division.

How to Apply:

For more information on this and other opportunities with the City of Toronto, visit us online at To apply online, submit your resume, quoting File #2325159 X, by June 6, 2019.

Equity, Diversity and Inclusion:

The City of Toronto is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the public and the communities in which we live and serve.


If you are an individual who requires accommodation to apply to this position, due to disability under the Ontario Human Rights Code, please email us at [email protected], quoting job ID #2325159X and the job title. The City is committed to providing Code-protected accommodation throughout its hiring process. Please visit Hiring Policies and Statements for further details.


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