Helpdesk Technician (Co-op)

Helpdesk Technician (Co-op)

Job Information
Author pmnationtalk
Date May 6, 2021
Deadline Open
Type Full Time
Company Express Scripts Canada
Location Mississauga, ON
Category Technician
Client Express Scripts Canada
Contact Information
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Technology Services provides core information technology services to all Express Scripts Canada departments. It provides underlying hardware, software, network infrastructure and enterprises services in order to keep the organization running.

Express Scripts Canada is looking for a dynamic and assertive Helpdesk Technician to join the End User Services Team for the current Co-op semester. Reporting to the Manager, End User Services, the successful candidate will be responsible for effectively managing all incident management tickets. The ideal candidate will possess a high level of customer service in support of all Express Scripts Canada internal and external clients. All applicants must be flexible and adaptable to working extra hours/overtime/on-call rotation schedule and are open to travel to the Toronto and Montreal offices as required.

ESSENTIAL FUNCTIONS:

  • Deploy, repair and maintain end user hardware (desktop, laptop, phone, etc.)
  • Install and configure software packages, including centralized deployment suite (Altiris)
  • Maintaining inventory records for software and hardware
  • Potentially provide remote assistance to all Express Scripts Canada locations
  • Work jointly with other members of the Information Systems team to provide customer support and assistance with project tasks/deliverables
  • Work on projects/tasks assigned from Manager/Team Lead, End User Services as required
  • Maintain and develop good working relationships with the user community at Express Scripts Canada with a focus to providing best-in-class support service in areas of technical expertise
  • Assist in the training of user community at Express Scripts Canada in the operating system and software suite
  • Maintain incident management ticket queues by setting priorities and resolving technical issues
  • Ability to work a flexible schedule to accommodate project deadlines including limited travel(10%) and on call rotation

QUALIFICATIONS:

  • Experience supporting and troubleshooting end user hardware and software
  • Experience working in a Service Desk/Helpdesk
  • Ability to diagnose and resolve technical issues effectively and in a timely manner
  • Strong customer service focus – understanding the ‘service’ nature of Technical Support
  • MS Office 2010/2013 experience, preferably MS Office 2016

Express Scripts Canada is a Cigna company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada’s leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: [email protected] Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

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