Manager, Indigenous Student Support 1

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Manager, Indigenous Student Support 1

Job Information
Author pmnationtalk
Date January 11, 2022
Deadline January 31, 2022
Type Full Time
Company Wilfrid Laurier University
Salary $ 85,976 - $ 95,529 - Annual
Location Waterloo, ON
Category Manager
Client Wilfrid Laurier University
Contact Information
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Date: Jan 10, 2022
Location: Waterloo, CA
Company: Wilfrid Laurier University
Department: Office of Indigenous Initiatives
Job Type: Continuing
Full-time/Part-time: Full Time (>=1249 hrs/year)
Campus: Waterloo
Reports to: Director of Indigenous Initiatives
Employee Group: Management
Application Deadline: January 31, 2022
Requisition ID: 2996

Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact.  With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone.

Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well as a location in Kitchener. The university is committed to providing an inclusive workplace and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier’s Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.

Position Summary 

Reporting to the Director: Indigenous Initiatives, the Manager, Indigenous Student Services will provide leadership and oversight to the Indigenous Student Centres in Waterloo and Brantford. Working collaboratively with internal student affairs partners, the incumbent will manage the delivery of Indigenous Student Services offered at the Waterloo and Brantford campuses with an overall goal of improving the student experience, retention and success.

The Indigenous Student Centres provide a range of culturally relevant, holistic support services and programs and facilitate cultural interpretation between the student services offered and Laurier’s Indigenous students. The Manager is responsible for ensuring holistic student support to Indigenous students at Laurier by creating a safe and welcoming space that will help them navigate the university environment. They will be responsible for the planning and development of programming and supports that facilitate Indigenous student success, both academic and social.

This position has a university-wide mandate and is based at the Waterloo Campus with regular presence at the Brantford campus.  The incumbent provides leadership and Indigenous expertise in a multi-campus environment, requiring regular interaction, communication and collaboration with staff and stakeholders at the Waterloo Campus, Brantford Campus, Milton and Kitchener locations, and external partners. Special attention is given to ensure equitable service delivery across all locations.


  1. Indigenous Student Services:
  • Works with the AVP: Indigenous Initiatives, and the Director of Indigenous Initiatives, and coordinates with student affairs to develop strategies and plans to support Indigenous Student success
  • Implements strategies to enhance the development and execution of Indigenous Student Services at Laurier and works with staff at the Indigenous Student Centre to encourage student participation at the Centre
  • Develops strong connections with internal Student Affairs partners to provide pathways for Indigenous students to access services in support of their needs
  • Through the Centres’ offerings, provides guidance and support to Indigenous students and their families and provides Indigenous students with connections to the external community
  • Facilitates the work of the department by promoting and developing collaborative relationships between the department, academic departments, service units, other university departments, and the community at large
  1. Leadership:
  • Provides leadership and mentorship to the staff within the Indigenous Student Centres
  • Assesses staff learning and development needs, and identifies opportunities for staff to enhance their skills and knowledge
  • Oversees and continually reviews the administrative structure of the Indigenous Student Services operations and staff to ensure human resources are efficiently and effectively managed;
  • Ensures that staffing structures support strategic priorities including prioritization of tasks, strategic workforce planning, and transition planning are taken into account
  • Responsible for hiring, performance management, human resource planning and resolution of human resources related issues for staff in the Centres
  • Manages the annual staff performance appraisal process ensuring timely and consistent completion of performance appraisals for all staff, and provides ongoing leadership and coaching to the staff in the department
  1. Events and Programming:
  • Supports the goals of the Office of Indigenous Initiatives by supporting faculty and staff in the development of Indigenous programming at Laurier aimed at student retention and success
  • Oversees the planning and development of various flagship events and special projects of the Indigenous Student Centres
  1. Financial and Administrative:
  • Manages the Indigenous Student Centres, budget and operations
  • Authorizes purchases and expenses, approves and allocates funds, facilitates budget transfers
  • Monitors operating budget and alerts the Director, Indigenous Initiatives to any anomalies or shortfalls in budget expenditures
  • Prepares reports, data analyses, projections and statistics for purposes of assessing the impact of the services provided, to be used for analysis, planning and decision-making
  • Reviews operational procedures and policies as needed to ensure effective operation
  • Ensures adherence to university policies
  • Maintains connections with the Indigenous education offices in Ontario in support of student needs
  • Identifies areas of improvement, growth or change within the department and implementation of effective systems to address the changing needs and working environment including space needs
  • Respond to requests for information, data related to the department as required
  • Ensure completion of all government required reports and requests
  • Regularly participates in a wide range of university committees with a focus on Indigenous student related work
  • Assumes additional projects and other responsibilities at the request of the Director of Indigenous Initiatives


  • All candidates must be Indigenous and complete Laurier’s Indigenous identity verification process
  • Minimum of a masters degree, although candidates with an undergraduate degree plus 5 year related work experience in a post-secondary setting will be considered
  • Extensive knowledge of Indigenous history, cultures, and education
  • Experience in providing supports and services to Indigenous students in a post-secondary environment
  • Demonstrated leadership abilities; ability to build strong relationships and partnerships within and outside of the organization
  • Proven ability to articulate an Indigenous worldview within a post-secondary education context
  • Proven ability to plan and execute strategy
  • Proven ability to work and communicate across cultures
  • Excellent verbal and written communication skills
  • Excellent organizational skills
  • Valid driver’s license and willingness to travel as required


Position Grade: MG-2B

Salary: $ 85,976 – $ 95,529 annually

Hours of work: The normal hours of work are 8:00 am to 4:00 pm, Monday to Friday.

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