Manager Resident Services

Job Information
Author ahnationtalk
Date February 10, 2017
Type Full Time
Company City of Toronto
Salary $85,722.00 - $100,718.80 - Per Hour
Location Toronto, ON
Category Medical / Health
Client City of Toronto
Contact Information
Apply Now!


Manager Resident Services

Job ID # 2263758 X
Division Long-Term Care Homes & Services
Section Resident Services
Job Stream Health
Job Type Permanent, Full-Time
Salary/Rate $85,722.00 – $100,718.80 / Year
Hours of Work (bi-weekly) 70.00
Shift Information Monday to Friday, 35 Hours per Week
Affiliation Non-Union
Number of Positions Open 2
Posting Date 10-Feb-2017
Closing Date 24-Feb-2017

Job Description

Please Note: The Salary/Rate is based on the 2016 rates.

Job Description:

To ensure the provision of resident programs and services through the effective management of Recreation, Rehabilitation (OT/PT), Adult Day Program, Social Work, Spiritual and Religious Care, Complementary Care, Art and Music Therapy, and the activities of the Volunteer Services Program.

Major Responsibilities:

  • Develops and implements detailed plans and recommends policies regarding program specific requirements.
  • Manages, motivates and trains the unit’s staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
  • Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
  • Develops, recommends and administers the annual budget for the unit, and ensures that the unit’s expenditures are controlled and maintained within approved budget limitations.
  • Oversees the planning, effective organization and provision of Resident Services based on resident centered care and service and Gentle care concepts, including internal controls.
  • Oversees needs assessment planning, monitoring and enhancement initiatives to achieve an integrated, strategic and effective service for recreation and leisure activities, social work interventions, complimentary care services, volunteer services and contracted services, which includes physiotherapy, occupational therapy, music therapy, art therapy, and spiritual and religious care.
  • Implements detailed plans and recommends policies/procedures regarding program specific requirements
  • Works collaboratively with volunteers in cooperation with the Coordinator Volunteer Services to integrate the volunteer program to respond to the residents’ identified programming needs.
  • Ensures the effective functioning of the admissions process and maintains strong relationships with the Community Care Access Centres (CCACs), Local Health Integration Networks (LHINs) and community linkages.
  • Ensures program operations and reporting are completed in a timely manner.
  • Ensures compliance with the provisions of all applicable legislation and standards of the Ministry of Health and Long-Term Care.
  • Facilitates the functioning of the Residents’ Council and Family Council, providing liaison between Councils and the Home to plan, implement and evaluate programs.
  • Ensures resident safety; reports and conducts investigation of unsafe practice and resident abuse; documents incidents as per Divisional policy and the Ministry of Health Standards of Long-Term Care.
  • Utilizes the divisional integrated quality management framework, in managing Quality safety, and risk; researches, develops and implements and evaluates quality improvement initiates that promotes best practice and achieves positive outcomes.
  • Ensures Accreditation Canada standards for long-term care are evident in daily practice.
  • Liaises with community groups, agencies, schools, universities and community colleges, staff, volunteers, residents and families.
  • Monitors resident satisfaction with programs and services and assist in resolving concerns and complaints at both an individual and systemic perspective.
  • Utilizes the divisional ethical framework in managing ethical dilemmas, and models values that are consistent with the division’s values.
  • Demonstrates sensitivity in providing programs and services to a diverse group of care receivers.
  • Ensures resident health care records are properly maintained and managed in compliance with applicable legislation and divisional expectations.
  • Represents the Home on community boards and committees.

Key Qualifications:

Your application must describe your qualifications as they relate to:

  1. Extensive experience in program development within the areas of recreation, rehabilitation and/or social work.
  2. Considerable experience in directing and supervising services of recreation, rehabilitation, social work and spiritual and religious care, preferably in a long-term care environment.
  3. Experience in supervising, developing staff and handling routine labour relations matters.
  4. Must have a post-secondary diploma or degree in social work, recreation and leisure studies, therapeutic recreation, kinesiology or other related field from a community college or university.
  5. Excellent leadership and organizational skills
  6. Ability to prepare and maintain the program’s budget.
  7. Broad knowledge of the principles of the recreation, rehabilitation, social work, spiritual and religious care and complementary care disciplines.
  8. Broad knowledge of geriatric/gerontological principles.
  9. Knowledge of community resources.
  10. Ability to effectively communicate, both verbally and in writing, at the management level.
  11. Proficient in the use of various computer applications such as Microsoft Office Suite (e.g., Word, Excel, PowerPoint and Outlook).
  12. Knowledge of applicable legislation as well as provincial and municipal policies concerning such legislation (e.g. Long-Term Care Homes Act)
  13. Familiarity with government legislation in the area of Occupational Health and Safety, Freedom of Information and Protection of Privacy, and Long Term Care service and programs delivery.

Please Note:

  • As a condition of employment with the Long-Term Care Homes & Services Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Long-Term Care Homes Act (O.Reg.79/10)

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set-up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.

The City of Toronto is committed to fostering a positive and progressive workforce that is representative of the citizens we serve. We will provide equitable treatment and accommodation to ensure barrier-free employment.  In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the City of Toronto’s Accommodation Policy, a request for accommodation will be accepted as part of the City’s hiring process.

If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.

If you are an individual with a disability and you need assistance or an accommodation during the application process, please email us at , quoting the job ID # and the job classification title.


Send To Friend Email Print Story

NationTalk Partners & Sponsors Learn More