Processor Credit Services : 00008PMU

Processor Credit Services : 00008PMU

Job Information
Author pmnationtalk
Date January 27, 2017
Type Full Time
Company HSBC Bank Canada
Location Toronto, ON
Category Miscellaneous
Client HSBC Bank Canada
Contact Information
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Processor Credit Services : 00008PMU

Employment Type: Regular

This role is to assist with the delivery of various commercial credit services within their assigned client service teams subject to established service and compliance standards * Credit Services are the commercial lending products related activities and enquiries from customers and RMs pre and post fulfillment, related to maintenance, changes and may include documentation and collateral matters.

Principal Accountabilities: Key activities and decision making areas

Impact on the Business

  • Together with the Credit Services Officers as well as other departments as required including Service Delivery, ensure commercial credit services are delivered to RMs and customers.
  • Ensure turnaround times are met.
  • Own less complex assignments.
  • Highly service oriented – acts independently and proactively within appropriate level of complexity.
  • Must maintain ongoing training, produce knowledge and awareness of CMB & GMB business and effective communication.

Customers / Stakeholders

  • Cultivate a positive rapport with commercial teams for the best possible client service
  • Develop and maintain positive relationships with Service Delivery and other departments as applicable
  • Ensure internal and external customer feedback is logged and addressed
  • Ensure service standards and timely completion of requests is met
  • Will handle simpler issues and assist with unusual issues, including investigations and bringing to resolution.

Leadership & Teamwork

  • Ensure Service Delivery is directed all credit fulfillment as required, be able to assist internal team officers as required.
  • Promote an environment that supports diversity and reflects the HSBC brand.

Operational Effectiveness & Control

  • Maintains/monitors service activity performed against standards • Complete activities within assigned authority, within current policies including but not limited to CARM, Commercial Lending Manual policy, etc
  • Ensure controls and internal/external standards are complied with; ensure legal/risk/finance/audit, etc. guidance is adhered to as applicable
  • Ensure operational issues, near misses, losses, etc are appropriately escalated to senior management for appropriate logging with Business Risk Control Management and actioning
  • Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
  • Complete other responsibilities, as assigned.

Major Challenges

  • Wide range of knowledge required on internal fulfillment routines and department responsibilities to be able to investigate, follow up, and bring to successful completion all service activities.

Role Context

  • The position makes decisions within assigned authority
  • Decisions beyond assigned authority are referred to higher management for approval

Management of Risk

  • Ensure compliance of both general and anti-money laundering and anti-terrorist financing (AML/ATF) compliance controls as well as operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
  • Promote an environment that supports diversity and reflects the HSBC brand.

Observation of Internal Controls

  • Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.


  • Minimum of two years proven and progressive operational experience or equivalent
  • Minimum of high school diploma or equivalent experience
  • Proven organizational, planning, analytical, problem-solving, customer service and communication skills
  • Basic proficiency with Microsoft Office and HBCA internal systems
  • Knowledge of operational channels for commercial credit fulfillment
  • Familiarity with commercial credit products and related policy.

Job Field : Commercial Banking
Primary Location : North America-Canada-Ontario-Toronto
Schedule : Full-time Shift : Day Job
Type of Vacancy : Country vacancy
Job Posting : 27-Jan-2017, 10:08:02 Unposting Date : 01-Feb-2017, 23:59:00

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