Residence Life Conduct Coordinator

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Residence Life Conduct Coordinator

Job Information
Author pmnationtalk
Date September 21, 2021
Deadline October 03, 2021
Type Full Time
Company Wilfrid Laurier University
Salary $32.33- $38.03 - Per Hour
Location Waterloo, ON
Category Coordinator
Client Wilfrid Laurier University
Contact Information
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Date: Sep 20, 2021
Location: Waterloo, CA
Company: Wilfrid Laurier University
Department: Student and Ancillary Services
Job Type: Continuing
Full-time/Part-time: Full Time (>=1249 hrs/year)
Campus: Waterloo
Reports to: Manager, Student Conduct
Employee Group: WLUSA
Application Deadline:October 3, 2021
Requisition ID: 2614

Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact.  With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone.

Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well as a location in Kitchener. The university is committed to providing an inclusive workplace and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier’s Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.

Position Summary:

The Department of Residence at Wilfrid Laurier University (Laurier) is committed to creating safe, supportive living and learning environments that promote healthy student transition and academic success. The Department of Residence is comprised of four functional units: administration, facilities, residence education, and residence life. The residence life unit is committed to engaging students as valued members of the Laurier community, and is focused on creating opportunities for students to positively contribute to their own growth. Residence life at Laurier has always been characterized by mutual respect and works diligently to promote healthy and caring communities.

Reporting to the Manager, Residence Student Conduct (MRSC) the Residence Student Conduct Coordinator (RSCC) provides leadership to student conduct programs and is responsible for the effective and seamless administration of conduct processes within the residence conduct system. The residence community at Laurier is comprised of roughly 3,800 undergraduate students. Laurier’s residence conduct philosophy is rooted in the notion that university is an opportunity for students to learn about their values, learn to live with others, and learn how to make a positive contribution to their community. Laurier prides itself on the quality of the student experience, and the incumbent will play a key role in ensuring that students who enter the residence conduct process are respected and treated equitably and fairly.

The RSCC is an integral member of the Residence Life Management Team (RLMT) and works diligently to ensure Laurier’s conduct philosophy is maintained and quality standards are applied fairly and equitably to students. The role regularly collaborates with campus partners such as the Dean of Students Office(s), the Office of Dispute Resolution & Sexual Violence Support, Special Constable Services, the Centre for Student Equity, Diversity & Inclusion, and the Legal Services and Privacy Office.

The incumbent will address serious student conduct cases as assigned by the MRSC, and assumes ultimate responsibility for the overall efficient and effective case management and allocation of resources throughout the student conduct process. The Department of Residence operates on Laurier’s Waterloo and Brantford campuses and the incumbent will function and have responsibilities in this multi-campus environment, though will be based at the Waterloo Campus.


The RSCC portfolio consists of the following priority areas: student conduct administration, record keeping, student conduct, staff and campus support, training and development, and special projects and committee involvement.

Student Conduct Administration

• Read, prioritize and assign all Residence Incident Reports in Advocate to the appropriate staff member or triage reports to appropriate campus partner.

• Participate in weekly conduct meetings with the RLM’s and RLAC’s to understand and distribute cases from the previous week and identify high level or repetitive behavior.

• Works with the entire RLMT to identify specific students who should be discussed by the Behavior Intervention Team (CARE).

• Prepares briefing materials for the MRSC or other members of the Residence Senior Management Team as necessary.

• Coordinates the Department of Residence response to complex cases with campus partners.

• Supports the RLMT with caseload management.

• Ensures all parties involved complete the appropriate follow-up and close their respective cases.

• Maintains conduct database (Advocate) and develops additional resources as necessary or directed.

• Oversees the delivery and receipt of any conduct related financial charges or restitution for damages or cleaning.

• Provides quality control to all educational sanctions.

Record Keeping

• Maintain confidential student conduct records in accordance with the Freedom of Information and Protection of Privacy Act, and Laurier’s Privacy Office.

•Manage archive and purge processes of residence student conduct records in compliance with University standards.

•Run quarterly reports and generate conduct related statistics to assess trends as well as evaluate key performance indicators such as recidivism.

• Review staff documentation and reports to gather and decipher trends in student behavior.

• Generate reports as needed to support department initiatives.

•Update and maintains conduct publications, including manuals, forms and online information.

Student Conduct

• Serve as a resource person for students involved in conduct procedures.

•Helps coordinate support for students in crisis, stress, and distress.

•Assist with implementation, delivery, and tracking of interim measures from the Department of Residence, and/or Special Constable Services and the Dean of Students Office(s).

•Promote civility and student accountability.

• Adjudicate medium and high level cases as triaged by the MRSC.

•Support the educational philosophy that underpins our approach to student conduct.

Supervision & Campus Support

•Hire, supervise and support Residence Life Behavior Mentors (approx. 12 Dons).

• Participate in weekly meetings with the RLMT.

• Connect regularly with campus partners.

•Act as a resource for members of the RLMT to consult about a student conduct related issues.

• Prepare case summaries and all relevant documentation for the Director, Residence or Dean of Students to hear student conduct appeals.

Training & Development

• Assist with the development and delivery of on-going training programs for Department of Residence relating to areas of conduct expertise. Areas include communication skills, student conduct administration & process, student support, conduct database and crisis intervention.

• Train and reinforce with all staff the importance of education in the conduct process, including the effective implementation and evaluation of educational sanctions.

•Train Residence Life Behaviour Mentors (Dons).

Support student success through a curricular approach to learning.

• In conjunction with the Residence Education Unit, work to build further harm reduction and awareness events into our First Year Residence Experience (FYRE) curriculum.

Special Projects & Committee Involvement

• Serves department portfolios and University committees/teams as assigned.


  • Completion of a bachelor degree in a relevant field, Masters degree in a relevant field considered an asset.
  • Minimum of two (2) years of relevant professional experience in Residence Life, Student Conduct or Student Affairs
  • Strong knowledge of student development theory
  • Strong communication skills, both oral and written
  • Training and/or a certificate in dispute resolution considered an asset
  • Experience responding to mental health and illness, behavioral issues, anger management and drug and alcohol issues
  • Strong understanding and ability to implement adult learning techniques
  • Proven ability to work in a continuously changing organization
  • Highly motivated and proven leadership ability
  • Excellent organizational skills
  • Ability to deliver training programs
  • Demonstrated creativity, initiative, and an ability to complete tasks
  • Ability to interact and communicate with all levels of the university community
  • Demonstrated ability to make ethical and moral decisions


Position Grade: SH-07

Rate of Pay: $32.33- $38.03

Hours of Work:

This is a full time continuing position.

Job Evaluation Factor Scores:


 WLUSA/WLU Job Evaluation Factors              Score               
Education and Experience


Interpersonal Skills


Applied Reasoning and Analytical Skills


Physical Skills


Co-ordination and Planning


Responsibility for Others


Impact of Decisions


Mental Effort


Physical Effort


Multiple Demands and Priorities


Working Environment



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