Senior Business Analyst – Microsoft Dynamics AX

Senior Business Analyst – Microsoft Dynamics AX

Job Information
Author pmnationtalk
Date May 6, 2021
Deadline Open
Type Full Time
Company Express Scripts Canada
Location Mississauga, ON
Category Analyst
Client Express Scripts Canada
Contact Information
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Express Scripts Canada is actively looking to hire a Senior Business Analyst for Microsoft Dynamics AX. The successful candidate will analyze the AX system processes and data in response to business initiatives to help drive higher productivity and streamlined activities and events. The analyst will be responsible for working closely with the Product Owner to support and analyze their business needs. The analyst must be effective at identifying areas of possible change, defining requirements, and work to improve the overall benefit of the AX system. The analyst must also be able to help the team trouble-shoot production incidents.


  • Review, map, and analyze business processes and translate them to functional and non-functional requirements.
  • Identify and recommend solutions to meet the operational needs and goals of the business.
  • Design and execute solutions for common challenges such as data import mapping, workflow and dialog processes within the context of the AX platform.
  • Perform daily system monitoring, verifying the integrity and availability of all systems, sub-systems, and processes part of the AX ecosystem.
  • Work closely with business partners to realize the full capabilities of AX.
  • Ability to leverage a variety of data sources for analytics, including but not limited to BI Reporting Services, Excel, and Access DB.
  • Assists with AX system and related process documentation including workflow processes.
  • Investigate and troubleshoot workflow and data integration issues across all the touch points.
  • Organize and secure dashboards, reports, documents, etc.
  • Create custom reports and dashboards as needed.
  • Manage permissions for reports and dashboards.
  • Compiles data and provides adhoc-reports as needed for management.
  • Work on special projects as needed.


  • Post-secondary degree in Computer Science, Information Systems or equivalent work experience
  • Minimum 7 years of experience working in Information Systems.
  • Minimum 5 years of experience working with Microsoft Dynamics AX.
  • Dynamics AX Certification considered an asset.
  • Excellent written & communication skills, including the ability to follow standards and methodology
  • Very strong problem solving with a desire to understand.
  • Strong customer focus, adaptable, flexible and willingness to learn and adapt.
  • Ability to prioritize work load and meet multiple project deadlines.
  • Ability to adapt in a dynamic work environment and make decisions with assistance from senior staff
  • Willingness to work a flexible schedule to accommodate project deadlines.
  • Experience working with software development teams.
  • Ability to obtain a security clearance.

Technical skills required:

  • Minimum Dynamics AX 2012. (Extremely useful to have D365 exposure)
  • Knowledge of programming concepts, design, procedures and practices.
  • Familiarity with standard design patterns and UML.
  • Familiar with the Software Development Life Cycle (SDLC).
  • Strong process orientation (ITIL considered bonus).
  • Experience with Agile development process.
  • Experience with ticketing systems.
  • Some familiarity or experience with Dynamics CRM.
  • Pharmacy industry knowledge and software a plus.

Express Scripts Canada is a Cigna company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada’s leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: [email protected] Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

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